Ticketing Officer

Job Overview

The Ticketing Officer will be responsible for managing flight checks, booking air tickets, preparing quotations, and issuing tickets. This role requires interaction with various stakeholders including other agencies, airlines, passengers, walk-in customers, and those contacting by phone.

Key Duties

• Verifying flight schedules and handling ticket bookings effectively.
• Preparing price quotations and completing ticket issuance procedures.
• Coordinating actively with agencies, airlines, and customers to ensure smooth service delivery.
• Managing inquiries and ticketing services for both walk-in clients and telephone customers.

Candidate Requirements

• A minimum of three years’ practical experience in air ticket booking and issuance.
• Proficiency in English across speaking, reading, and writing.
• Competency with Microsoft Office applications including Word, Excel, and Internet browsing.
• Excellent communication skills for effective customer interaction.
• Strong customer service orientation coupled with teamwork capabilities.
• Maintain a professional appearance and demonstrate a dedicated work ethic.
• Ability to work efficiently under pressure while upholding high responsibility and honesty standards.