Telephone Operator

Job Overview

Become an essential part of a globally renowned hotel team, ensuring every guest's experience is enhanced through professional telephone communication. As a Telephone Operator, you will handle inbound guest calls, offer information on hotel amenities and services, and act as a liaison between guests and hotel departments to provide seamless customer service.

Key Responsibilities

• Professionally manage incoming guest calls, providing detailed hotel and local area information.
• Respond promptly and courteously to inquiries, fostering positive guest interactions.
• Coordinate with relevant hotel teams by conveying guest requests and ensuring timely follow-ups.
• Resolve guest complaints proactively and maintain smooth service operations.
• Keep precise records of guest communications and update profiles to aid future personalization.

Candidate Qualifications

• Prior experience in hospitality guest services, front desk, or call center environments.
• Strong verbal communication and interpersonal abilities to handle inquiries with tact and professionalism.
• Ability to efficiently manage multiple calls and requests simultaneously.
• Proficient in addressing guest issues discreetly and proactively.
• Knowledge of hotel Property Management Systems (PMS) and service procedures is advantageous.
• Fluency in English is required; additional languages are beneficial.
• Availability to work flexible hours including night shifts, weekends, and holidays.

About the Employer

Join a celebrated hotel company recognized worldwide for excellence in hospitality and workplace culture. Hilton has hosted over 3 billion guests and is committed to creating a warm, inviting environment for both guests and employees. The company holds numerous accolades for outstanding workplace practices and continually fosters career development opportunities, welcoming individuals at all experience levels.