Technical Support Specialist

Role Overview

Shortcut is seeking skilled Technical Support Specialists proficient in English to join their team. The position emphasizes delivering excellent customer service through comprehensive training designed to empower representatives for effective customer acquisition, retention, and support.

Key Responsibilities

• Develop thorough knowledge of client products and services
• Effectively present services in a persuasive and accurate manner
• Build customer rapport and identify their needs
• Adopt a solutions-focused approach to address customer inquiries
• Collaborate with team members to improve customer experiences
• Monitor and document customer feedback
• Support lead generation and contribute to business development initiatives

Required Qualifications

• Background in Information Technology
• Excellent written and verbal communication skills in English
• Dependability with strong punctuality and self-discipline
• Availability to work 40 hours weekly across three shifts covering 24/7 operations

Additional Information

• A paid training period lasting two to three weeks will be provided, conducted six hours daily from Monday to Friday
• Employees gain Canadian market work experience
• Competitive salary packages and access to a wide professional network are offered

Application Details

Candidates are invited to apply by sending their applications via email to Shortcut's recruitment team.