- Experience
- 2–3 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Join Visy as a Technical Services Representative where you will serve as the expert for complex glass-related customer queries, overseeing the entire customer journey from the initial question through to final product delivery. This permanent full-time position operates in a dynamic, hands-on onsite environment.
Key Responsibilities
- Serve as the primary contact for customers, managing inquiries, addressing product issues, and delivering clear technical guidance.
- Handle customer orders comprehensively - ensuring precision, prompt processing, and proactive updates regarding order status and delivery timelines.
- Offer expert advice and troubleshooting assistance to help customers choose and utilize products effectively.
- Collaborate closely with sales, production, and logistics teams to maintain smooth fulfillment and resolve any arising issues.
- Own customer problems by investigating root causes and driving resolution until complete closure.
- Develop and maintain strong relationships with customers through responsive service, diligent follow-ups, and ongoing support.
Candidate Profile
- Possess 2-3 years of experience in customer service or technical support within industrial or manufacturing settings.
- Demonstrate robust technical skills, particularly in diagnosing and resolving glass product-related challenges.
- Experienced with CRM platforms, SAP, order management systems, and proficient Microsoft Office skills including Word, Excel, and Outlook.
- Exhibit excellent oral and written communication abilities, capable of interacting professionally with customers at all levels.
- Strong analytical and problem-solving aptitude, with a focus on customer satisfaction and conflict resolution.
- High attention to detail and ability to successfully juggle multiple inquiries simultaneously under pressure.
What You Will Gain
- Opportunity to contribute to impactful sustainability projects advancing circular economy principles.
- A supportive workplace culture emphasizing safety, respect, and teamwork.
- Potential for professional growth through training and career progression within Visy.
- Work-life balance benefits, including the option to purchase additional annual leave.
About Visy
Visy champions a circular economy by closing the loop between packaging, remanufacturing, and recycling. With over 7,000 staff and 150 operations mostly in Australia and New Zealand, the company reprocesses recyclable materials such as paper, glass, cardboard, plastics, and metals into new sustainable packaging like boxes, bottles, jars, and cans, supporting the local food and beverage industries.
Additional Information
Employment will require candidates to meet Visy’s hiring criteria, including a criminal history check. Visy is committed to equal opportunity, fostering a diverse and inclusive workplace.