Technical Product Manager - CIAM

Role Overview

The position of Technical Product Manager specializing in Customer Identity and Access Management (CIAM) entails leading product discovery across business-to-consumer, business-to-business, and hybrid products. Key focus areas include managing functionalities such as user registration, authentication mechanisms including single sign-on and multi-factor authentication, identity lifecycle operations, session and token management, authorization strategies, and privacy consents related to identity.

Key Responsibilities

• Act as the advocate for customer identity experience, balancing security, ease of use, and conversion rates.
• Oversee and prioritize the product backlog from thematic concepts down to user stories, ensuring smooth engineering workflow.
• Create detailed technical specifications and user narratives encompassing edge cases, failure modes, and non-functional requirements.
• Collaborate closely with engineering and architecture teams on API designs, system integration dependencies, platform decisions such as build versus buy strategies, migration, deprecation, and deployment plans.
• Lead and participate in agile ceremonies supporting the scrum development team.
• Manage release cycles, prepare internal release notes, coordinate rollout strategies, and facilitate stakeholder communication and training materials.
• Engage cross-functionally with departments including Security, Privacy and Legal, Sales, Marketing, and Customer Support to gather input and adjust priorities accordingly.
• Keep abreast of CIAM industry trends, potential risks, and best practices to enhance product offerings and minimize vulnerabilities.
• Work schedule is set from 2 PM to 11 PM Indian Standard Time with a hybrid work model.

Candidate Profile

• Possess a bachelor's degree or equivalent professional experience.
• Hold over six years of experience in product management or ownership for web-based products or APIs, preferably with expertise in Identity and Access Management or Customer IAM.
• Demonstrate a proven track record managing enterprise product lifecycles from conception to launch and iterative improvement.
• Experience leading agile and scrum teams effectively.
• Excellent communication abilities to convey complex identity-related concepts clearly to stakeholders.
• Analytical skills with comfort in leveraging data and customer insights for decision-making.
• Proven ability to work successfully alongside architects and developers to deliver clear and actionable user stories.
• Knowledgeable in OAuth 2.0, OpenID Connect, SAML protocols, as well as single sign-on, multi-factor authentication, and session/token handling patterns.
• Experience with managing change and migrating legacy systems.
• Exposure to privacy, consent, and compliance considerations related to identity management.

Employee Benefits and Workplace Environment

• Flexible hybrid work model with a requirement of 2-3 days in the office weekly depending on position.
• Supportive policies promoting work-life balance, including options for remote work up to 8 weeks per year, mental health days, and wellness resources.
• Commitment to career advancement through continuous learning programs and skill development aligned with future technological needs.
• Comprehensive benefit packages encompassing vacation flexibility, retirement plans, tuition reimbursement, incentive programs, and access to mental health applications.
• A culture that values inclusion, belonging, rapid learning and innovation, and customer obsession.
• Opportunities for community involvement with paid volunteer days and participation in social impact and environmental initiatives.
• Engagement in impactful work supporting justice, transparency, and trustworthy information dissemination globally.

Company Overview

The employer is a global leader delivering trusted content and technology to professionals across various sectors including legal, tax, accounting, government, and media. Employing a workforce of over 26,000 across more than 70 countries, the company fosters a flexible and inclusive work environment and is dedicated to upholding values of objectivity, fairness, and transparency. Equal employment opportunity and accommodations for disabilities and religious practices are integral to the company's policies.