Technical Implementation Manager II (Korean Speaking)

About Flywire and the Role

Flywire is a global payments enablement and software company with over a decade of experience in facilitating complex, high-value payments worldwide. Serving over 5,100 clients in sectors such as education, healthcare, travel, and B2B, Flywire supports transactions across more than 240 countries and territories in over 140 currencies. With a diverse workforce of more than 1,400 FlyMates across 15 offices globally, Flywire is expanding and seeking dedicated individuals to join its growing team.

The Technical Implementation Manager role is focused on supporting APAC sales and relationship teams by managing integration and implementation projects that drive client and partner success with Flywire’s platform.

Key Responsibilities

• Provide expert guidance and consultancy to clients on implementing Flywire’s platform products, such as APIs, Payment Checkouts, and Recurring Payments.
• Lead multiple client implementation projects, ensuring timely and successful delivery.
• Conduct workshops and regularly coordinate with clients during the implementation phases including discovery, configuration, integration, testing, and go-live.
• Offer post-implementation support and hyper-care to address client needs.
• Align Flywire’s products and integrations efficiently with client requirements to optimize customer experience.
• Collaborate with product teams to create and update documentation and transfer knowledge internally.
• Relay client feedback and pain points back to product teams to influence product development.
• Diagnose and resolve integration issues by delivering technical support.
• Contribute to nurturing a culture that continuously enhances customer experience.

Qualifications & Skills

• Fluency in both English and Korean, with a strong focus on supporting Korean clients.
• Minimum of 4 years’ experience in technical support, consulting, implementation, professional services, or similar roles.
• Knowledgeable about software integration processes and various project management methodologies.
• Excellent interpersonal and communication skills for both client interactions and internal collaboration.
• Experience in software configuration and implementation, preferably with payment platforms.
• Comfortable using APIs and JavaScript libraries.
• Preferred experience includes familiarity with higher education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce, or working in fintech, technology, or consulting sectors.
• Additional programming knowledge in JavaScript, Liquid, Java, SQL, or Python is a plus.

Technologies Utilized

• Zendesk
• Postman
• Visual Studio Code
• JIRA
• Sumologic
• Cursor
• Claude
• Google Suite

Additional Information & Benefits

• Competitive salary package.
• Employee Stock Purchase Plan (ESPP).
• Immersive global onboarding program including executive and team introductions.
• Opportunity to collaborate with a dynamic and diverse global team with virtual work experience.
• Wellness initiatives including mental health support and fitness classes (Yoga, Pilates, HIIT).
• Meaningful work contribution where every team member's impact is valued.
• Generous time off policies including volunteer days and digital disconnect days for work-life balance.
• Comprehensive talent development programs, including leadership preparation courses.

Equal Opportunity Employer

Flywire is committed to equal employment opportunities and makes all personnel decisions without discrimination based on protected characteristics under applicable laws.