Team Support - Banbridge Superstore

About the Role

Join our Banbridge Superstore as a Team Support member, working primarily onsite with scheduled hours across Sundays (10:30 AM - 6:30 PM), Fridays (6:00 PM - 10:30 PM), and Saturdays (2:30 PM - 10:30 PM). We guarantee a minimum of 16 hours per week, though a minimum of 12 hours is possible if preferred, with flexibility to accommodate availability closely matching our schedules. You will receive three weeks' notice for your shifts.

Key Responsibilities

• Support colleagues to identify and overcome obstacles that impact excellent service delivery.
• Encourage team morale by acknowledging successes creatively.
• Assist in promptly addressing customer and colleague inquiries, ensuring positive interactions.
• Ensure team members maintain professional presentation aligned with our brand standards.
• Provide constructive feedback to the Team Manager on individual contributions towards customer service.
• Exemplify outstanding customer service and professional conduct by role modeling.
• Equip colleagues with necessary tools to perform their roles efficiently.
• Continue personal development in operational and behavioral capabilities.
• Coordinate resources effectively for exceptional customer service, including forward planning staffing and updating Duty Managers proactively.
• Support community engagement through seasonal, charity, and special events.
• Stay informed about department KPIs and execute actionable steps to meet them.

Candidate Requirements

• Excellent communication and teamwork skills.
• Willingness to contribute actively and flexibly to customer service tasks.
• Commitment to punctuality and proper professional appearance.
• Passionate about product knowledge and customer satisfaction.
• Positive attitude in greeting and assisting customers.

Working Conditions and Pay

The starting hourly wage is £15.14, with potential additional payments depending on location. Our commitment is to provide a supportive working environment where flexibility is encouraged.

Benefits

• Starting holiday entitlement of 20 days, increasing to 22 days after 12 months, plus bank holidays.
• Opportunity to request flexible working from the first day.
• Exclusive discounts including 10% off regularly and 15% at pay day weekends, with additional family card benefits.
• Access to comprehensive wellbeing services supporting mental and physical health.
• Life insurance coverage of five times your pay.
• Robust pension scheme with contributions matched up to 7.5%.
• Variety of benefits tailored to individual needs, including discounts, shares, and cycle to work schemes.
• Uniform provided and policies supporting all life stages.
• Participation in colleague networks promoting inclusion and diversity.

Diversity and Inclusion

We are committed to fostering an inclusive culture where everyone feels welcome and valued, with emphasis on diversity, equity, and inclusion. Flexible working options are open to accommodate various life circumstances.

Additional Information

Applicants must be above the school leaving age relevant to their country, with over-18s required for specific working hours or roles. Due to high application volumes, roles may close earlier than advertised. Feedback is only provided to interviewed candidates.