Team Leader

Role Overview

The Team Leader plays a pivotal role within the management team by assisting the Store Manager and Assistant Store Manager in managing everyday store activities efficiently.

Key Duties

• Directing and overseeing store staff by offering guidance and support.
• Handling store merchandising tasks including shelf stocking and managing incoming shipments by boxing and unboxing products.
• Ensuring the delivery of outstanding customer service standards consistently.
• Carrying out manager-on-duty responsibilities such as monitoring breaks, timekeeping, and attendance management.
• Applying and upholding visual merchandising standards throughout the store.
• Addressing and resolving customer complaints promptly to maintain customer satisfaction.
• Maintaining safety protocols and cleanliness within the store premises.
• Managing cash handling processes and performing opening and closing store procedures as required.
• Engaging in inventory management activities and assisting with training new staff members.
• Following up on delegated assignments and contributing to recruitment efforts and employee performance evaluations.

Qualifications and Skills

• At least one year of retail work experience.
• Between one to two years in a supervisory capacity.
• A strong desire to advance within the company.
• Flexible availability across days, evenings, and weekends.
• Excellent leadership and communication abilities.
• Capability to juggle multiple responsibilities in a fast-paced retail environment.

Benefits and Work Environment

• Engaging and varied work atmosphere.
• Competitive salary and comprehensive benefits package.
• Company-sponsored matched pension scheme.
• Customized onboarding and training programs to support employee success.
• Potential for professional growth and advancement within the organization.
• Note: Full-time employee status requires working at least 25 hours per week for sixteen consecutive weeks, with a grace period permitting one week below 25 hours.

Additional Information

The recruitment process incorporates artificial intelligence solely as an assessment aid; all final hiring decisions are made by human recruiters, with AI no longer used to reject candidates.