Team Leader

Role Overview

As an integral member of the management team, the Team Leader assists the Store Manager and Assistant Store Manager in overseeing the store's daily operations.

Primary Responsibilities

• Lead and supervise store associates, offering guidance and support for their tasks.
• Manage merchandising activities including shelf stocking and handling daily shipment unpacking/packing.
• Ensure customer service excellence is consistently delivered.
• Oversee manager-on-duty responsibilities such as managing breaks, timekeeping, and attendance monitoring.
• Implement and uphold visual merchandising standards throughout the store.
• Address and resolve customer complaints efficiently.
• Maintain safety and cleanliness standards within the store environment.
• Manage cash procedures, and execute store opening and closing duties when required.
• Participate actively in inventory processes as well as employee training initiatives.
• Follow up on delegated tasks and contribute to recruitment and employee performance management tasks.

Required Qualifications and Skills

• At least one year of retail experience.
• One to two years in supervisory roles.
• Strong ambition for career advancement within the company.
• Availability to work various shifts including days, evenings, and weekends.
• Effective leadership and communication abilities.
• Capable of multitasking and managing priorities in a busy retail setting.

Employee Benefits and Work Environment

• Vibrant and diverse workplace atmosphere.
• Competitive pay and comprehensive benefits package for eligible employees.
• Company matched pension plan.
• Customized training and onboarding programs.
• Opportunities for career advancement within the organization.
• Eligibility for benefits applies to employees working full-time, defined as 25 hours or more per week over sixteen consecutive weeks, allowing for one week below the threshold.

Additional Information

Artificial intelligence tools are applied solely to assist the recruitment process; however, only human recruiters make the ultimate hiring decisions.