System Support & Training Officer

About the Role

Vite Technologies Pvt Ltd is seeking a dedicated and customer-oriented System Support & Training Officer to work onsite in Addis Ababa, Ethiopia. This role requires a motivated individual with discipline and a strong focus on user support and training within our operational environment.

Key Qualifications & Skills

• Fundamental computer skills and digital literacy
• Solid knowledge of accounting principles and financial management
• Competence in customer service and managing customer relationships
• Effective ability to train users and provide ongoing support
• Basic troubleshooting capabilities for system issues
• Excellent communication and interpersonal abilities
• High attention to detail and accuracy in report preparation
• Commitment to protecting customer data privacy and confidentiality
• Strong professionalism, responsibility, and discipline
• Capability to work autonomously as well as collaboratively in a team setting
• Eagerness to learn new technologies and business information systems
• Previous experience in system support, training, accounting, finance, or customer service is advantageous

Main Responsibilities

• Deliver system support services to internal users and customers
• Organize and conduct training and onboarding sessions for users
• Identify, document, and track issues related to system performance
• Assist users with everyday system functionalities and operations
• Compile reports on support activities and training outcomes
• Securely maintain customer data and system records
• Collaborate with technical and business teams to troubleshoot and resolve issues
• Provide professional and timely customer service at all times

Additional Information

Location: Addis Ababa, Ethiopia

Interested applicants should forward their CVs with the subject line “System Support & Training Officer” to franccorebankings@gmail.com.

Application Deadline: September 4, 2026