Store Systems and Administration Associate

About the Role

Join a dynamic and fast-growing Canadian retail chain as a vital member of our store operations team. This role centers on managing the administrative aspects of the store, ensuring the smooth functioning of store systems, cash handling, and pricing accuracy. The position reports directly to the Assistant Store Manager and Store Manager.

Key Responsibilities

• Oversee and maintain all store hardware including point-of-sale systems and communication networks, ensuring operational software is up to date and functional.
• Conduct routine cleaning and upkeep of equipment, such as magnetic stripe reader hardware.
• Perform scheduled backups to protect store data following established protocols.
• Act as the primary liaison for the store’s IT department, managing incident reporting, troubleshooting, and facilitating software deployments.
• Maintain detailed logs of system and incident problems for accountability.
• Manage the creation and distribution of in-store signage and ensure accurate and timely store-wide pricing updates.
• Handle store cash and assets including cash, stamps, gift cards, and coupons responsibly.
• Count cash funds accurately and prepare deposits for banking.
• Administer point-of-sale charity fundraising initiatives, such as hospital lotteries.
• Oversee administrative functions of the POS system, including management of override codes.
• Manage Transit Pass and Lottery Ticket programs where applicable.
• Support additional programs as delegated by store management or corporate head office (e.g., employee uniforms, lockers, bulletin boards, inventory of store supplies).
• Deliver outstanding customer service aligned with the company’s mission to provide an excellent shopping experience daily.
• Implement the 10/10 Sales Challenge philosophy to offer prompt, efficient assistance to customers.

Candidate Profile

The ideal candidate will demonstrate an aptitude for administrative duties along with technical and numerical skills, maintaining discretion regarding financial and pricing information. Effective communication and teamwork are essential, along with the ability to train and coordinate colleagues within the store system administration team. Candidates should be capable of working efficiently under pressure, independently, and maintain a solutions-oriented attitude.

Additional Information and Benefits

• Opportunity for career advancement through internal promotion policies.
• Comprehensive benefits including optional medical, dental, prescription drug, and vision coverage for employees and their families.
• Company-matched RRSP retirement savings plans.
• Employee discounts across the company’s offerings.
• Access to ongoing internal education and training programs.
• Family assistance programs providing confidential counseling services.
• Recognition programs rewarding exceptional performance.
• Encouragement of community involvement initiatives.

Work Schedule and Requirements

Applicants must be able to work a flexible schedule including any day from Monday to Sunday with shifts potentially starting as early as 5 am.

Equal Opportunity and Recruitment Policy

We are committed to diversity and inclusion in our workforce and will provide necessary accommodations upon request during the recruitment process. We do not engage third-party recruitment agencies. Personal information collected during the recruitment will be used responsibly to evaluate candidacy and not disclosed improperly. Candidates are advised to protect their personal information and beware of fraudulent communications regarding job offers.