Store Supervisor

Job Overview

The Store Supervisor role involves overseeing daily restaurant floor operations, managing team performance, maintaining high-quality service standards, cleanliness, and operational flow throughout shifts. This position requires coordination between front-of-house and kitchen staff to ensure exceptional dining experiences.

Key Responsibilities

• Welcome guests, seat them, provide menus, and respond to inquiries regarding food, beverages, and specials.
• Take precise food and drink orders and input them into the POS system efficiently.
• Deliver orders promptly with accurate presentation and appropriate temperature.
• Engage with customers during meals to address further needs or concerns.
• Process payments via cash, card, or digital methods accurately and swiftly.
• Maintain cleanliness by clearing and resetting tables, wiping surfaces, and preparing dining areas for new guests.
• Collaborate closely with kitchen and bar teams to guarantee smooth service flow.
• Supervise shift operations to maintain an effective workflow between front and back of house.
• Assign duties, manage scheduling, and direct staff during opening, busy, and closing hours.
• Handle customer feedback, complaints, and special requests professionally to enhance guest satisfaction.
• Monitor POS activities, perform cash register balancing, and generate sales reports for shifts.
• Ensure adherence to health, safety, and sanitation regulations.
• Assist with training, onboarding, and mentoring incoming servers and support personnel.
• Monitor inventory of floor supplies such as cutlery, menus, and napkins, and communicate restocking requirements to management.

Qualifications & Requirements

• Previous experience in restaurant, café, or hospitality settings is preferred.
• Strong communication and excellent customer service skills.
• Capability to multitask and perform well in a fast-paced environment.
• Physical endurance to remain on feet for extended periods and carry heavy trays.
• Basic arithmetic skills to handle cash transactions and bills accurately.