Store Manager - Pickering Town Centre

About Pandora

Pandora is the world's largest jewellery brand, empowering millions globally to express themselves through beautifully crafted products. Headquartered in Copenhagen, Denmark, Pandora operates in over 100 countries through thousands of outlets, creating memorable moments for customers worldwide. The company is committed to sustainability, crafting jewelry in LEED-certified facilities with recycled materials, aiming for carbon neutrality by 2025.

Role Overview

The Store Manager will act as a passionate ambassador for Pandora, fully embracing the brand, culture, and product line. This leadership role involves hands-on engagement on the sales floor, building meaningful connections with customers while guiding a team comprising Assistant Store Managers, Sales Leads, and Sales Associates to achieve sales and performance goals.

Please note: applicants will need to complete an assessment sent via email after submitting their application.

Key Responsibilities

• Foster a vibrant store culture aligned with Pandora’s brand passion, inspiring team members to be outstanding brand ambassadors.
• Drive and surpass personal and store sales targets by cultivating authentic relationships with customers.
• Excel beyond commercial objectives and key performance indicators, setting new standards of achievement.
• Create exceptional shopping experiences enhanced by expert product knowledge and customer loyalty building.
• Coach and motivate the sales team, providing immediate feedback to support individual and collective KPI attainment.
• Develop and maintain loyal customers through genuine, lasting engagement beyond transactions.
• Collaborate with hiring teams to recruit and onboard top talent for various store roles including Assistant Store Managers and Sales Associates.
• Work closely with Divisional Sales Manager and HR to address performance concerns and ensure policy adherence.
• Manage operational excellence by implementing merchandising guidelines, streamlining processes, and promoting continuous team development.
• Perform other duties as assigned.

Candidate Profile

• Proven track record as a Store Manager in a high-performing sales environment for a minimum of 3 to 5 years.
• Exceptional communication skills demonstrating care and clarity in both written and spoken interactions.
• Strong interpersonal abilities with a talent for engaging and connecting across organizational levels.
• Excellent business insight and analytical skills with a focus on driving positive commercial outcomes.
• Experienced in attracting, developing, and retaining high-caliber teams with a focus on succession planning.
• Proficient with general computer applications including Microsoft Office 365 and retail point-of-sale technology.
• Must be at least 18 years old with proof of identity and eligibility to work.
• Flexibility to work varied hours including nights, weekends, and holidays; able to stand for extended periods and lift over 50 pounds; punctuality is essential.

Benefits

• Competitive compensation package with base salary plus bonuses and RRSP program supporting long-term financial security.
• Comprehensive benefits including medical, dental, vision, short and long-term disability coverage, life insurance, anniversary rewards, and product discounts.
• Professional growth opportunities through learning and development initiatives, continuous feedback, LinkedIn Learning access, and tuition reimbursement.
• Generous paid time off encompassing vacation, personal, sick days, birthdays, celebration days, and paid holidays.