Store Manager (m/w/d)

Overview

As a natural mentor with a passion for coaching, you thrive on supporting others and delivering an excellent customer experience in-store. Your leadership motivates the team to engage actively and collaborate effectively. Reporting to the District Manager, you take charge of leading, coaching, and developing all team members to ensure outstanding customer service and execute company strategies flawlessly. Your responsibilities encompass every aspect of store management including recruiting, onboarding, training, customer satisfaction, visual merchandising, and store operations aligned with company standards.

All these activities collectively aim to increase sales, maximize profitability, and drive success for you and your team.

Qualifications

• Proven leadership skills with a minimum of 5 years experience in a customer-facing sales environment
• At least 5 years of experience in retail store management
• Confident and poised in customer interactions to create a premium shopping experience
• A passion for achieving excellent results driven by enthusiasm for customer contact and sports products
• Adaptability and solution orientation when managing shifting demands and opportunities in a dynamic omni-channel retail setting
• Strong cognitive and numerical abilities including problem analysis, decision-making, and financial evaluation
• High levels of integrity, ethics, values awareness, and trustworthiness
• Flexible availability including evenings, weekends, and holiday periods

Responsibilities

• Coaching and inspiring the team to achieve peak performance and an exceptional customer experience
• Implementing standards related to recruiting, hiring, training, customer satisfaction, visual merchandising, and store operations
• Executing initiatives to improve key performance indicators to maximize profitability
• Enhancing brand loyalty by empowering the team to provide natural, personalized shopping experiences to customers
• Serving as a liaison between customers, sales staff, store management, and business partners
• Ensuring strong customer focus through clear, motivating communication and leadership
• Maintaining compliance with all visual merchandising guidelines and standards
• Passionate about imparting product knowledge to employees and teaching them how to best utilize this knowledge in customer advice