Spa Attendant

About Mandarin Oriental Jumeira, Dubai

Mandarin Oriental Jumeira, Dubai, is a luxurious urban resort located beachfront with stunning views of the Arabian Gulf and Dubai’s iconic skyline including Burj Khalifa. As part of the globally acclaimed Mandarin Oriental Group, we are known for unparalleled service inspired by Asian heritage and contemporary luxury, with a portfolio that spans prestigious hotels, resorts, and residences worldwide.

Role Summary

We are seeking a diligent Spa Attendant to uphold the highest standards of cleanliness and functionality within our spa premises. This role requires attention to detail, teamwork, and a commitment to guest satisfaction and safety.

Key Responsibilities

• Inspect, clean, and prepare all spa areas adhering to Mandarin Oriental standards.
• Ensure timely restocking and maintenance of consumables, supplies, furniture, fixtures, and equipment.
• Report any damages or losses promptly and coordinate necessary repairs or improvements.
• Operate cleaning and maintenance equipment following prescribed procedures.
• Manage inventory by requesting and collecting stock according to preset par levels.
• Maintain departmental assets by ensuring all items are cleaned, checked out properly, and returned to designated storage.
• Secure spa facilities by controlling access after hours and monitoring electrical appliances to prevent hazards.
• Complete shift checklists and keep abreast of spa operations updates through communication logs.
• Communicate all relevant information and concerns to Spa management and suggest solutions when applicable.
• Notify management of unusual occurrences and ensure consistent adherence to spa operational standards.
• Stay informed and compliant with spa procedures, health and safety regulations, including chemical handling protocols.
• Participate in training and workshops for skill enhancement and maintain awareness of spa promotions.
• Be prepared to respond appropriately to emergencies ensuring guest safety.
• Collaborate closely with the spa team to deliver outstanding customer service.
• Assist spa reception with daily operations as needed.
• Engage with guests regularly to obtain feedback, address inquiries, and escalate concerns suitably.
• Perform other duties as assigned by management.

Qualifications and Experience

• Completion of senior school education or equivalent is mandatory.
• Preference given to candidates with hotel school education.
• At least 6 to 12 months’ experience in a similar role within a reputable five-star hotel.
• Experience in guest services.
• Previous work experience in the Middle East is advantageous.
• Knowledge of spa public area duties and the ability to explain spa equipment and services.
• Proficient in verbal and written English (at minimum intermediate level); Arabic language skills are a plus.
• Strong interpersonal skills for effective communication with guests and colleagues.
• Ability to perceive guest needs and provide excellent customer service independently.
• Mature, outgoing personality with excellent interpersonal abilities.

Employee Benefits

• Comprehensive learning and development programs tailored to career advancement.
• MOstay program offering complimentary or discounted accommodations worldwide for employees and their families.
• Wide range of health and wellness initiatives supporting work-life balance.
• Competitive salary and benefits package.