Solutions Consultant

About the Role and Its Contribution

As a Solutions Consultant, you will serve as a trusted strategic and technical advisor collaborating with our sales team to create bespoke solution designs for accounting practice partners. You'll interpret intricate partner needs into scalable workflows, foresee risks early, and help client firms maximize the long-term value derived from the Xero platform.

Combining your extensive accounting expertise with technical consultancy skills, you'll lead solution scoping, deliver customized product demonstrations, and assist partners through smooth migrations. Your activities will directly foster active software adoption, turning accountants and bookkeepers into enthusiastic, long-term advocates.

Team Dynamics and Collaboration

You will be part of a cooperative team of five, reporting to the Partner Consulting Manager. This team acts as a crucial liaison between account executives, product engineering, and external partners. You will collaboratively exchange market knowledge internally to influence product development while co-creating personalized technical strategies to support client expansion.

Primary Responsibilities

• Leading detailed technical discovery and customized solution planning alongside Account Executives
• Crafting and delivering compelling, tailored product demonstrations that address specific challenges in client workflows
• Assisting new practice partners through cloud adoption, workflow analysis, and initial training to boost early usage
• Providing expert technical assistance during sales cycles to resolve operational hurdles and objections

Work Location and Arrangement

This role supports a flexible hybrid working model aimed at maintaining work-life balance while fostering connectivity. The position is based in Sydney or Brisbane, with modern office amenities for collaborative sessions, team interaction, and designated in-office days, alongside options for remote work.

Candidate Profile and Desired Qualifications

• Substantial operational experience within accounting or bookkeeping firm environments
• Demonstrated success in consultative problem-solving, pre-sales, or technical solution design in complex settings
• Strong communication skills simplifying complex concepts and capable of delivering engaging presentations to varied audiences
• In-depth knowledge of cloud-based accounting platforms and the wider practice workflow software landscape
• Experience or comfort employing contemporary productivity technologies, including AI tools, to generate efficient solutions
• Excellent interpersonal abilities with confidence in managing ambiguity and collaborating effectively with internal and external stakeholders

We value skills, enthusiasm, and unique perspectives and encourage applicants to apply even if their experience profile is not an exact match.