- Experience
- 3+ yrs
- Salary
- GBP 125,000 – GBP 180,000 / year
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Decagon
Decagon leads the conversational AI space by enabling brands to provide highly personalized customer experiences through AI-powered concierge services. Our platform supports leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas to deliver conversational interactions over voice, chat, email, SMS, and other channels.
We are on a mission to transform customer service from traditional support models to engaging, efficient, and personalized interactions, backed by renowned investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures. Our culture revolves around values including Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle, reflecting our commitment to excellence and teamwork in an in-office environment.
About the Team
The Agent Engineering team oversees deployment of essential AI agents that influence millions and contribute significantly to Decagon’s growth. You will enhance our advanced AI agent platform, partner closely with clients, and apply innovative thinking to develop long-lasting, scalable solutions aimed at delivering magical customer support experiences where AI collaborates with humans to resolve issues efficiently.
Role Overview
As part of the Agent Engineering team, you’ll take full ownership of building and refining AI agents—from initial development through ongoing improvements. This role involves direct interaction with leaders in sectors like finance, healthcare, and hospitality, creating reliable, user-friendly AI systems that scale well for millions of end-users. Engineers here are empowered to make meaningful product impacts while navigating complex technical challenges.
Key Responsibilities
- Develop AI agents that surpass human effectiveness in managing nuanced customer conversations and enhancing customer loyalty.
- Recognize patterns across customers that inform improvements to Decagon’s agent platform and related research efforts.
- Implement and test the latest text and voice models, integrating these at scale for enterprise-level clients.
Required Qualifications
- Minimum of 3 years professional experience in software engineering.
- Strong skills in Python, TypeScript, and asynchronous programming techniques.
- Ability to troubleshoot and analyze failures within complex system architectures using diverse tools.
Preferred Experience
- Exposure to working with multi-modal AI models is a plus.
Compensation and Benefits
Salary range for this position is £125,000 to £180,000 plus equity options. Full-time employees have access to extensive benefits, including medical, dental, and vision care for employees and their families; life insurance and disability coverage; pension plans; parental leave policies; fertility and family planning support through Carrot; monthly wellness and lifestyle stipends; daily meals and snacks at the office; and a generous vacation policy aligned with UK statutory requirements delivering 25 days annual leave plus 8 public holidays and a company-wide holiday shutdown.
Specific benefits depend on location and company policies, subject to updates.