Shift Supervisor - Store #81142, Blackfalds

Overview

As a Shift Supervisor at Starbucks store #81142 in Blackfalds, you will support the store manager to manage daily store operations during assigned shifts. You will lead the team by allocating tasks and ensuring that customers receive exceptional service through timely delivery of quality beverages and products, while keeping the store environment clean and welcoming. You will embody and uphold Starbucks' core values and culture, contributing to a workplace environment that partners enjoy being a part of.

Key Responsibilities

• Demonstrate integrity, honesty, and an understanding of Starbucks' culture, values, and mission.
• Maintain composure during busy or unusual situations to ensure smooth store operation and to set a positive example for the team.
• Proactively observe customer and store needs and respond promptly.
• Communicate operational information to the store manager to support team responsiveness and foster the "Third Place" atmosphere.
• Assist with onboarding and training new employees by reinforcing positive performance and offering respectful, supportive coaching as necessary.
• Provide performance feedback to the store manager regarding partners during your shift.
• Support a positive team culture by monitoring and reporting any changes in team morale or performance to the store manager.
• Create a constructive learning atmosphere by delivering clear, timely, and respectful coaching to team members for operational improvement and excellence.
• Deliver legendary customer service by prioritizing customer needs and establishing connections.
• Identify and address specific customer requirements and preferences.
• Build and maintain positive relationships with team members by understanding their motivations, needs, and concerns.
• Oversee and execute store operations for the duration of your shift.
• Manage assigned opening and closing store duties efficiently.
• Adhere to Starbucks' operational policies, including cash handling and safety protocols to protect staff and customers.
• Ensure correct cash management procedures are followed by you and the shift team.
• Check in with baristas throughout the shift to guarantee outstanding customer service delivery.
• Maintain consistent punctuality and attendance.
• Ensure quality control by adhering to beverage, food, and whole bean product standards for recipes and presentation.
• Implement health, safety, and sanitation standards rigorously for all products.
• Recognize and reward individual and team successes through existing company tools and collaborate with the store manager on creative recognition methods.
• Use operational tools effectively to drive operational excellence during your shift.

Experience & Skills Required

• Experience in customer service within retail or restaurant settings.
• Capability to supervise and delegate responsibilities effectively.
• Quick learner able to adapt to changing situations.
• Strong verbal communication skills.
• Familiarity with retail operations.
• Well-developed interpersonal skills and ability to work harmoniously within a team.

Additional Information

Starbucks is an equal opportunity employer dedicated to a diverse and inclusive workforce. We welcome applicants from all backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities. We evaluate candidates with criminal histories fairly and in accordance with all applicable regulations.

Our company is committed to providing reasonable accommodations for candidates with disabilities; please contact us if assistance or accommodations are required.