Shift Leader

About the Role

One Stop Stores Ltd, a Tesco subsidiary, seeks a Shift Leader to join their store team in Hinckley. This position involves dynamic, fast-paced retail management where each day presents new challenges. The Shift Leader will oversee store operations during their duty shifts, guide a team to maintain a clean, fully stocked store that surpasses customer expectations, and continuously seek ways to enhance customer service through coaching and feedback. A hands-on leadership approach is essential to understand store performance and implement actionable improvements while ensuring safety for employees and customers.

Key Responsibilities

• Lead and coordinate the team to provide a seamless and convenient shopping experience for the local community.
• Manage store opening and closing procedures and cover duties, making decisions that prioritize customer satisfaction, colleague welfare, and safety.
• Act as the primary contact for operational questions in the Store Manager's absence.
• Assist the Store Manager in organizing seasonal, community, and charity events, fostering an inclusive store environment.
• Ensure consistent cleanliness, tidiness, and attractive product presentation.
• Prioritize stock replenishment focused on customer-important products.
• Maintain accurate point of sale and shelf labels to reflect high standards.
• Address pricing errors promptly and prevent recurrence.
• Proactively manage queue flow within the store to enhance customer experience.
• Schedule and coordinate staff break times according to store traffic patterns and daily priorities.
• Maintain detailed knowledge of store operations to implement practical improvements effectively.
• Enforce company health and safety procedures and ensure colleagues comply.
• Communicate effectively to keep the team informed and engaged.
• Identify operational simplifications and share ideas with the Store Manager.
• Place customers at the center of all decisions and activities, adapting services to individual needs.
• Resolve customer inquiries promptly, ensuring satisfaction.
• Recognize and celebrate excellent service provided by colleagues.
• Identify and remove obstacles hindering excellent customer service.
• Handle colleague issues during shifts, escalating to the Store Manager when necessary.
• Ensure adequate staffing, actively managing shift cover for absences.
• Hold Keyholder responsibilities, including attending alarm call-outs to secure the store.
• Manage internal communications, acting promptly on messages and keeping the team updated.
• Provide feedback to the Store Manager about operational or staffing issues experienced during shifts.
• Balance time between customer service and stock replenishment tasks.
• Support Store Manager with absence management, including conducting return-to-work interviews and monitoring attendance according to company policies.
• Build strong relationships with the Area Manager and People Partner to seek advice, escalate issues, and benefit from coaching.
• If the store includes a Post Office Local, manage daily Post Office operations, subject to passing financial and criminal background checks required for this role.

Required Skills and Qualities

• Strong communication abilities
• Customer-centric focus
• Problem-solving capability
• Team collaboration
• Attention to detail
• Adaptability to changing demands
• Technical proficiency relevant to retail operations
• Effective time management

Benefits and Workplace Culture

One Stop is dedicated to creating a supportive environment for customers and employees alike, featuring flexible working arrangements tailored to individual needs. As part of a recognized group, colleagues enjoy various employee benefits, and a rich history of community involvement, having raised substantial funds and donated meals to charities. The company also champions diversity and inclusion through multiple colleague networks and maintains Disability Confident Leader status to provide accessible support throughout recruitment and employment.

Additional Information

One Stop reserves the right to close this vacancy early if a suitable candidate is found. Immediate application submission is encouraged.