Shift Leader

About the Role

Join Papa John's team where diversity is valued as a key strength and competitive edge. As a Shift Leader in one of our restaurants, you'll oversee daily shifts and operational areas to guarantee high-quality products and excellent customer service, contributing directly to restaurant profitability. Your role will also involve implementing all company policies, procedures, programs, and systems, ensuring compliance with federal, state, and local legal requirements and maintaining ethical conduct in business practices.

Key Responsibilities

• Adhere to established guidelines and techniques for each station, including dough management, portion control, and product accuracy.
• Perform station duties to prepare quality products while following all preparation procedures and maintaining required product holding times.
• Support the company’s product quality goals while meeting customer expectations, minimizing complaints, and responding appropriately to customer needs.
• Follow all company handbook policies regarding employee appearance, attendance, safety, and security.
• Demonstrate core values, maintain a positive attitude, collaborate well with colleagues, and adapt effectively to change.
• Ensure sufficient shift coverage, provide immediate feedback and corrective actions as needed.
• Maintain standards for product quality, customer service, operational performance metrics such as food and labor costs, cleanliness, and shift management policies.
• Contribute to achieving profit targets within corporate guidelines by accurately using the FOCUS system.
• Carry out cash management tasks and assist in inventory management to prevent losses.

Qualifications and Experience

• High school diploma or equivalent (GED) preferred.
• Serv-Safe or local/state food service certification preferred.
• Previous experience as a restaurant shift leader preferred.
• Demonstrated stable and successful employment history.
• Applicants must be 18 years or older.
• Capability to work long shifts generally exceeding 32 hours per week, including nights, weekends, and on-call emergencies.
• Ability to perform the duties of all restaurant positions successfully.

Essential Skills

• Strong planning and prioritization abilities.
• Effective communication skills.
• Focus on continuous process improvement.

Company Values

• EVERYONE BELONGS: We emphasize connectedness and inclusivity as foundations for success.
• DO THE RIGHT THING: We prioritize integrity and quality in all decisions, even when challenging.
• PEOPLE FIRST: Our commitment to customers starts with taking care of our team.
• INNOVATE TO WIN: We continuously seek better solutions and challenge the status quo.
• HAVE FUN: We celebrate achievements and enjoy the journey together.

Core Competencies

• CUSTOMER CENTRIC: Utilizing data-driven insights to enhance customer experiences and build trust.
• RESULTS DRIVEN: Maintaining optimism and persistence to overcome challenges and achieve measurable outcomes.
• CONTINUOUS IMPROVEMENT: Advocating for change through strategic risk-taking and experimentation.
• BIAS FOR ACTION: Proactively leading decision-making with agility in a fast-paced environment.
• WINNING TOGETHER: Collaborating cross-functionally to realize full potential.

Additional Information

Papa John's is an equal opportunity employer committed to diversity in the workforce. As a federal contractor, we participate in the E-Verify program to confirm work eligibility and comply with all Right to Work laws. Official notices in English and Spanish are available for applicants. The work involves complex and dynamic tasks related to pizza preparation and delivery operations, offering a meaningful career with constant growth opportunities.