Shift Leader

About the Role

We are seeking an energetic Shift Leader to join One Stop, a Tesco subsidiary, operating in a dynamic retail setting where each day presents new challenges. This role involves overseeing store operations during shifts, leading the store team to maintain a pristine and well-stocked environment that surpasses customer expectations. Focusing intensely on service quality, the Shift Leader actively coaches and provides feedback to improve store performance. A practical hands-on approach is essential to understanding store metrics and implementing effective improvements. Safety is paramount, and maintaining a secure environment for both customers and staff is a key responsibility.

Key Duties

• Lead the team to ensure the simplest and most convenient shopping experience for community customers.
• Manage store opening and closing, oversee duty shifts, and make customer, colleague, and safety-centered decisions.
• Serve as the primary contact for operational matters in the Store Manager's absence.
• Assist in organizing seasonal, community, and charity initiatives to foster an inclusive store atmosphere.
• Maintain store cleanliness, presentation, and proper product replenishment focusing on customer needs.
• Ensure point-of-sale and shelf labeling meet standards and promptly address any pricing errors.
• Manage customer queues proactively to enhance shopping experience.
• Coordinate staff breaks and duty assignments in line with trading patterns.
• Monitor and implement store improvement actions, communicating effectively with team members.
• Enforce company health and safety policies among all colleagues.
• Communicate store information clearly and timely within the team.
• Suggest operational simplifications and share improvements with the Store Manager.
• Respond promptly to customer inquiries, ensuring satisfaction and personalized service.
• Recognize and celebrate exceptional colleague service and help overcome service obstacles.
• Resolve colleague concerns during the Store Manager's absence or escalate them as needed.
• Manage staffing levels by covering short-term absences effectively.
• Act as a Keyholder, responding to alarms, guaranteeing store security and safety.
• Manage internal communications and ensure timely execution of messages.
• Balance attention between customer service and product replenishment tasks.
• Support absence management practices, including return to work interviews and reporting, according to company policy.
• Build strong relationships with Area Manager and People Partner to facilitate timely issue resolution and coaching.
• If applicable, manage Post Office Local operations, including passing financial and criminal background checks required for this function.

Skills and Qualifications

• Excellent communication skills for clear interactions with customers and team members.
• Strong customer focus with a problem-solving approach.
• Team leadership and cooperation abilities.
• Attention to detail and adaptability within a fast-paced environment.
• Technical capabilities related to retail operations.
• Effective time management skills.

Employee Benefits and Culture

One Stop is committed to enhancing everyday life by offering quality products and friendly service in local communities. Our parent company Tesco provides the backing of a large organization while maintaining a welcoming neighborhood store atmosphere. Flexible working options are encouraged to accommodate individual needs at different life stages.

We value our colleagues highly, offering a comprehensive benefits package that evolves with our team members' aspirations. Our strong community involvement is reflected in significant charitable contributions, food donations, and support initiatives.

Diversity and inclusion are integral to our workplace culture. We maintain an accessible environment, support various employee networks, and uphold fair treatment for all. Reasonable adjustments are available during recruitment and employment to ensure equal opportunities.

Additional Information

Vacancy may close early if a suitable candidate is found, so early application is advisable.