Shift Leader

About the Role

At Papa John's, we celebrate diversity as our strength and invite you to bring your unique qualities to our team. As a Shift Leader, you will oversee shifts and manage work areas within our restaurant to guarantee the delivery of high-quality products and excellent customer service, contributing to the restaurant's profitability. You will be responsible for the smooth operation of the restaurant by enforcing all company policies, procedures, programs, and systems, while ensuring compliance with applicable federal, state, and local laws as well as ethical standards.

Key Responsibilities

• Maintain adherence to detailed station guidelines, including tasks like dough preparation, accurate portioning, and quality control of products according to established procedures and timelines.
• Consistently support achievement of company product standards, respond effectively to customer needs to minimize complaints, and comply with all policies related to image, attendance, safety, and security as per the team member handbook.
• Demonstrate core company values by fostering a positive work attitude, collaborating well with colleagues, and showing adaptability to change.
• Ensure proper staffing levels for shifts, provide timely feedback and corrective actions when necessary, and uphold standards for product quality, customer service, cost management, cleanliness, and shift management policies.
• Support profitability goals by managing food and labor costs within company targets using the FOCUS system; perform cash handling duties accurately; and assist with inventory control to reduce losses.

Qualifications and Experience

• High school diploma or GED preferred.
• Food service certification such as Serv-Safe or equivalent preferred.
• Prior experience as a shift leader in a restaurant environment is advantageous.
• Proven stable and successful employment history.
• Applicants must be at least 18 years old.
• Capacity to work extended hours (typically more than 32 hours weekly), including nights, weekends, and unscheduled shifts during emergencies.
• Capability to perform the roles and responsibilities of all restaurant positions successfully.

Functional Competencies

• Strong planning and prioritization skills.
• Effective communication abilities.
• Experience or aptitude in process improvement.

Our Values and Core Competencies

• Everyone Belongs: We value connection and inclusivity as vital to our success.
• Do the Right Thing: We pursue quality and integrity, always choosing ethically even when difficult.
• People First: We prioritize positive experiences internally to ensure excellent customer service.
• Innovate to Win: We challenge and improve every process for better outcomes.
• Have Fun: We enjoy our work, make meaningful impacts, and celebrate achievements collectively.

• Customer Centric: Use data and insights to create trusted, outstanding customer experiences.
• Results Driven: Maintain optimism and perseverance to achieve measurable outcomes despite challenges.
• Continuous Improvement: Embrace strategic risk-taking and innovation to evolve.
• Bias for Action: Lead decisively while staying flexible to adapt to industry dynamics.
• Winning Together: Collaborate across functions to maximize team potential.

Equal Opportunity and Compliance

Papa John's is an equal opportunity employer and a federal contractor participating in E-Verify to confirm employment eligibility of all new hires. We comply fully with all Right to Work laws and provide official notices in English and Spanish for applicant review. Joining our team means becoming part of a company that is dynamic and focused on growth in the food service industry.