Shift Leader

About the Role

Papa John's values diverse perspectives and believes that every individual contributes uniquely to its strength and success. The Shift Leader plays a critical role in overseeing shifts and workstations within a Papa John’s restaurant, ensuring the delivery of high-quality products and excellent customer service, which in turn supports the profitability of the restaurant. This position encompasses managing operational tasks while adhering strictly to Company policies and legal regulations at the federal, state, and local levels.

Key Responsibilities

• Follow established procedures for dough handling, product accuracy, and portion control at assigned stations, maintaining product quality and timing requirements.
• Consistently support the achievement of product quality goals by minimizing customer complaints and attentively responding to customer needs.
• Uphold and model company core values, maintain a positive team attitude, demonstrate flexibility, and collaborate effectively with others.
• Ensure adequate employee staffing for shifts, provide immediate feedback to resolve issues, and maintain high standards for product quality, customer service, and operational performance metrics such as food/labor costs and cleanliness.
• Contribute to company profitability by managing expenses within guidelines, accurately performing cash handling tasks, and assisting with inventory control using company systems to reduce losses.

Required Qualifications

• Preferred High School diploma or GED.
• Food safety certification such as Serv-Safe or applicable local/state certification preferred.
• Previous experience as a shift leader in a restaurant setting is advantageous.
• Demonstrated stable and successful employment history.
• Must be at least 18 years old.
• Ability to work at least 32 hours per week including nights, weekends, and unscheduled/emergency shifts.
• Capability to perform job duties across all restaurant positions.

Functional Skills

• Strong planning and prioritization abilities.
• Effective communication skills.
• Experience with process improvement techniques.

Company Values

• Everyone Belongs: Emphasizes connectedness and inclusion as foundational to success.
• Do the Right Thing: Commitment to integrity and quality, making ethical decisions even when challenging.
• People First: Prioritizing care for team members to create positive experiences.
• Innovate to Win: Encouragement of continuous improvement and creative problem-solving.
• Have Fun: Fostering joy and celebrating achievements collectively.

Core Competencies

• Customer Centric: Utilizing data and insights to enhance customer relationships and experience excellence.
• Results Driven: Maintaining optimism and persistence to achieve measurable goals despite obstacles.
• Continuous Improvement: Advocating for strategic experimentation and challenging norms.
• Bias for Action: Demonstrating decisive leadership and adaptability in a dynamic environment.
• Winning Together: Promoting teamwork and cross-functional collaboration.

Additional Information

Papa John's is an equal opportunity employer and a federal contractor participating in the E-Verify program to validate employment eligibility for new hires. The company complies with all Right to Work laws and provides official notices in both English and Spanish. This role involves complex and challenging tasks behind delivering pizza and offers a rewarding career with a forward-moving organization.