ServiceNow Lead Developer

About the Role

We are seeking a seasoned ServiceNow Lead Developer with over 8 years of extensive experience to remotely oversee the design, development, and enhancement of ServiceNow modules. The key areas of focus include IT Service Management (ITSM), HR Service Delivery (HRSD), Configuration Management Database (CMDB), and IT Operations Management (ITOM). This full-time position operates on a 24x7 schedule.

Primary Responsibilities

• Architect, develop, configure, and deploy ServiceNow solutions customized to meet organizational requirements.
• Create and tailor ServiceNow applications, workflows, user interface policies, business rules, and client scripts.
• Integrate ServiceNow with external systems via REST and SOAP APIs along with MID server usage.
• Administer and optimize CMDB, Discovery processes, Service Catalog, Orchestration, and Automation workflows.
• Build custom modules and applications within ServiceNow leveraging JavaScript, Glide API, and adhere to platform best practices.
• Enhance application performance, security measures, and scalability.
• Work collaboratively with stakeholders to capture needs and translate them into robust technical solutions.
• Deploy and maintain Incident, Problem, Change, Request, Asset, and Configuration Management workflows.
• Design and implement HRSD workflows to elevate employee experience automation.
• Manage ITOM features such as Event Management, Discovery, Service Mapping, and AIOps.
• Identify and resolve technical challenges across ServiceNow modules promptly.
• Remain current with new ServiceNow releases, feature enhancements, and industry best practices.
• Implement enhancements in the Employee Center Portal, including widget customizations.

Required Qualifications & Skills

• Minimum of 7 years practical experience in ServiceNow development and execution.
• Proficiency with ITSM, Employee Center Portal, CMDB, and ITOM modules within ServiceNow.
• Strong command of JavaScript, Glide API, UI Policies, Business Rules, Client Scripts, and Workflow configurations on the ServiceNow platform.
• Experience integrating ServiceNow with third-party applications through REST and SOAP APIs.
• In-depth knowledge of CMDB management, Discovery, and Service Catalog modifications.
• Familiarity with Flow Designer, Integration Hub, and customization of Employee Center Portal.
• ITIL v3 or v4 certification is advantageous.
• Possession of ServiceNow Certified System Administrator (CSA) or certifications in ITSM/ITOM suites is beneficial.
• Excellent analytical, problem-solving, and communication skills.

Preferred Experience

• Background in ServiceNow IT Asset Management (ITAM) and Integrated Risk Management (IRM).
• Understanding of AI/ML-powered automation within ServiceNow modules.