Service Planner

About Rentokil Initial

Rentokil Initial is committed to protecting people and improving lives through its expertise in pest control, hygiene, and plant services. Operating internationally with over 63,000 employees across more than 80 countries, the company values service, relationships, and teamwork, driven by a dedicated and supportive team.

Role Overview

We are seeking a Service Planner to join our proactive Initial Hygiene team based in either Wellington or Palmerston North. This crucial role involves managing and organising service schedules to ensure smooth operational flow and enable technicians to provide excellent service to customers.

Key Responsibilities

• Develop and oversee daily, weekly, and monthly technician schedules.
• Enhance service routing within the Lower North Island to minimize travel duration and boost on-site efficiency.
• Confirm appointments with customers and promptly communicate any changes.
• Coordinate urgent service demands in collaboration with sales teams and technicians.
• Address schedule gaps caused by cancellations, technician availability, or weather disturbances.
• Adjust customer appointments as necessary due to operational or weather factors.
• Ensure timely scheduling and completion of all maintenance treatments.
• Maintain precise service documentation and update company systems accordingly.
• Resolve service-related concerns and complaints in a timely manner.
• Facilitate clear communication between technicians, customers, and internal departments.
• Provide routing and appointment confirmation assistance to other regions when required.

Desired Qualifications and Traits

• Ability to make swift, well-informed decisions.
• Strong attention to detail and accuracy across all tasks.
• Excellent organisational and planning capabilities.
• Analytical skills to assess service effectiveness.
• A customer-centric mindset focused on delivering quality service.
• Negotiation abilities are a plus.
• Adaptability to work efficiently in a fast-changing environment.
• Effective communication skills for internal and external engagement.
• Acquaintance with the regional service territory is advantageous.

Additional Requirements

All prospective employees must successfully complete a pre-employment assessment, which includes medical checks, drug and alcohol screenings, criminal history review, and reference verification in accordance with Rentokil Initial's standards.