Senior Workforce Analyst

About dnata

dnata stands as a leading global air services provider with over 60 years of expertise, delivering ground handling, cargo, travel, and flight catering across five continents. In Australia, we provide comprehensive services at major airports, including Passenger and Customer Services, Ramp activities, and Cargo handling.

Role Overview

The Ground Services team is seeking a highly motivated and detail-oriented Senior Workforce Analyst reporting directly to the National Workforce Planning Manager. This full-time position has a nationwide focus, playing a critical part in strategic workforce planning and analytics across all dnata Australia Ground Handling operational teams.

Key Responsibilities

• Maintain and update the national workforce supply and demand model to accurately forecast operational staffing availability.
• Oversee leave management and training schedules to ensure daily resource availability.
• Optimize allocation of resources within Ground Handling to ensure safe, dependable operations while controlling labor costs efficiently.
• Create seasonal workforce baseline plans based on flight schedules and input from operational stakeholders.
• Offer data-driven insights and modeling to assist financial, commercial, and operational decision-making processes.
• Conduct regular workforce metrics analysis and reporting to monitor resource availability and efficiency across all locations and workgroups.
• Mentor and coach team members to elevate their critical thinking and data literacy within the planning division.

Candidate Requirements

• Bachelor’s degree in data, finance, economics, aviation, or a related field, or equivalent professional experience.
• Proven success translating complex datasets into actionable insights suitable for senior leadership communication.
• Experience spearheading continuous improvement or operational excellence projects to enhance performance.
• Strong communication skills, capable of explaining intricate operational and planning concepts to diverse audiences.
• Ability to manage competing priorities and deliver results under pressure.
• Advanced proficiency in Microsoft Office applications.
• Capability to comply with aviation security and safety standards.

Preferred Qualifications

• Prior involvement in workforce planning or modeling within aviation, transportation, or similar operational sectors.
• Demonstrated success improving operational outcomes in environments sensitive to industrial relations.
• Experience with operational planning, scheduling, and rostering software.
• Familiarity with Power BI or comparable business intelligence tools.

Additional Information

All successful candidates must undergo a police clearance before starting employment.