Senior Production Support Engineer

About Network International

Network International stands as the largest financial technology firm in the Middle East and Africa. Specializing primarily in payment services, the company operates across 50+ countries, including key markets like UAE, Jordan, South Africa, and Egypt. Beyond payments, the firm offers services in data and insights, lending, insurance, and risk solutions, catering to businesses of all sizes and increasingly expanding into the direct-to-consumer card segment.

We foster a culture of innovation, agility, and purposeful teamwork. Our commitment is to empower employees to make bold decisions, learn rapidly, and enhance their expertise alongside industry leaders. At Network International, success is a shared journey built on trust, accountability, and continuous achievement.

Role Overview

The Senior Production Support Engineer (Application Production Support Analyst) plays a vital role in guaranteeing the stability and accessibility of production applications. This involves diagnosing, resolving issues, conducting routine maintenance, and partnering closely with development teams to optimize application performance and reliability.

Key Responsibilities

• Continuously monitor the status and performance of production applications to ensure operational health.
• Diagnose and address application-related problems and incidents promptly.
• Carry out scheduled maintenance activities such as applying patches and performing updates.
• Work collaboratively with development teams to improve application efficiency and robustness.
• Maintain accurate documentation and tracking of incident resolutions and system improvements.
• Engage in shift and on-call rotations to provide after-hours production support.
• Conduct thorough and detailed troubleshooting analyses for each reported incident or request.

Candidate Requirements

• A Bachelor's degree in Computer Science, Information Technology, or a related discipline is essential.
• Proven experience in application support coupled with knowledge of IT operations.
• Competence in using monitoring tools, and experience with scripting and automation techniques.
• Strong analytical aptitude and problem-solving capabilities.
• Excellent interpersonal skills with an ability to communicate effectively and work within a team.
• Prior experience with Middleware support, preferably TIBCO, is highly desirable.
• Applicants must be Saudi Nationals as per the job requirement.