Self Employed Resolution Field Agent

Role Overview

The Resolution Field Agent operates as a self-employed professional conducting on-site visits to residential and commercial properties on behalf of clients. The role focuses on diverse activities aimed at resolving customer accounts, restoring services, and assisting individuals facing financial challenges.

Key Responsibilities

• Handling utility accounts for both commercial and residential clients through discussion and resolution.
• Facilitating communication and service reconnection between customers and clients.
• Conducting welfare visits to inform customers about financial support services and enable service reconnections when suitable.
• Accurately collecting utility meter readings during visits.

Working Pattern and Benefits

• Flexible scheduling requiring a minimum of two weekdays per week with eight-hour shifts.
• Variable start times to accommodate worker preference.
• Workdays include Monday to Friday or Saturdays aligned with client operating hours.
• Guaranteed daily payment ranging between £130 and £150, dependent on experience and skills.
• Comprehensive training and ongoing support provided.
• Prospects for career advancement and exploration of different roles within the organisation.
• Assignments distributed UK-wide within mutually agreed postcode zones.

Candidate Requirements

• Possession of a full UK driving licence.
• Ownership of a vehicle insured for business use.
• Compliance with London's ULEZ (Ultra Low Emission Zone) vehicle standards if operating within these zones.
• Clean Disclosure and Barring Service (DBS) check.
• Good credit standing, with consideration of County Court Judgments if appropriate repayment plans exist.
• Strong organisational abilities, negotiation prowess, and case-management skills.
• Effective and professional communication skills with clients and customers.
• Capable of working autonomously while adhering to company policies and objectives.
• Competence in identifying and managing disputes in alignment with company procedures.
• Willingness to receive coaching and constructive feedback to enhance performance continuously.

Company Overview

• Engage Services, a division of Marston Holdings Limited, partners with major household brands in the utilities and financial service industries.
• Committed to an inclusive workforce, the company pioneers self-employed field roles and encourages applications from candidates of all backgrounds.
• Maintains Bronze Award status under the Armed Forces Covenant and rigorously complies with Data Protection and FCA regulations essential for this role.
• Provides comprehensive training designed to build transferable skills and support personal growth.

Additional Information

• Guaranteed daily rate: £130-£150 dependent on skills and experience.
• Working schedule is flexible with minimum weekdays required, including possible Saturdays.
• Positions are self-employed with opportunities across the UK within predetermined postcode areas.