Security Supervisor

Job Summary

The Security Supervisor plays a crucial role in supporting the Security Manager to implement, oversee, and monitor all security-related activities. The position is responsible for enforcing security policies to ensure the safety of guests, employees, property, and confidential information, preventing injury, damage, loss, and theft.

Responsibilities

• Safeguard all personnel, guests, assets, and sensitive information.
• Supervise security personnel to ensure effective performance of duties.
• Maintain continuous 24-hour security coverage across the hotel premises.
• Comply with all relevant local laws and regulations.
• Actively participate as a member of the hotel's Emergency Response Team.
• Implement effective preventive security measures, including access control, key management, and material control systems.
• Conduct and conclude investigations related to theft, vandalism, arson, accidents, or any security incidents.
• Operate and maintain surveillance equipment in accordance with standards.
• Ensure strict key control procedures, including logging key withdrawals and deposits.
• Perform regular security patrols throughout each 24-hour cycle.
• Update the Security Log daily and submit it to the Assistant Security Manager for review.
• Oversee and evaluate the contracted security company’s performance on a daily basis.
• Possess thorough knowledge and capability to supervise, train, correct, and demonstrate required duties per standard operating procedures.
• Assign responsibilities to team members, promote multitasking, and conduct periodic performance appraisals.
• Assist in planning weekly work schedules to ensure adequate staffing corresponding to business demands.
• Support annual performance evaluations for security staff.
• Ensure all employees report punctually, appropriately attired in uniform and displaying name badges.
• Assist in employee training to develop skills that maximize productivity and efficiency.
• Comply strictly with the Employee Handbook rules and hotel policies on Fire Safety, Hygiene, Health, and Safety.
• Perform additional duties as assigned by management to meet business and hotel needs.

Required Skills and Expertise

• 2 to 4 years of relevant security experience within the hotel industry.
• Strong communication skills in a multicultural environment, including:
  • Excellent verbal and written skills in the local language.
  • Fluent English communication abilities.
  • Additional language skills are advantageous.
• Fundamental knowledge of fire control procedures.
• Basic understanding of CCTV security system operation.
• Practical experience and skills in martial arts for control and security.
• Flexible approach to scheduling shifts.
• Proactive and initiative-driven mindset.
• Computer proficiency relevant to training roles including Microsoft Word, Excel, and PowerPoint.

About Kempinski Hotels

Established in Germany in 1897, Kempinski Hotels represent the epitome of European luxury hospitality. Their portfolio comprises iconic city hotels, contemporary properties, and charming historic establishments that blend elegantly into their surroundings. Guests enjoy luxurious accommodation, exceptional dining, and unparalleled amenities alongside flawless service. Kempinski is recognized as a premier choice for discerning leisure and business travelers worldwide. The brand extends its presence across renowned cities and exclusive resort destinations, combining local atmosphere with Kempinski’s hallmark of service excellence and luxury.