Security Officer

Overview

Join M&S as a Security Officer in Doncaster, contributing to a safe, welcoming, and secure store environment. This role demands professionalism, calmness under pressure, and a dedication to excellent customer service while protecting valuable assets.

Key Responsibilities

• Maintain a visible, approachable presence in a fast-moving retail environment, ensuring customers feel supported.
• Deliver excellent customer service by greeting shoppers and assisting colleagues professionally.
• Safeguard the store by preventing loss, responding to incidents, identifying risks, and promoting safe working practices.
• Manage store technology such as mobile reporting tools and body-worn cameras to support operations and incident handling.
• Remain calm and professional during challenging situations, including emergencies.
• Collaborate closely with store team members to uphold high standards and a positive atmosphere.
• Adapt swiftly to daily changes and demands inherent to retail operations.

Required Skills and Experience

• Previous experience in a security role is desirable.
• Possession of a valid Security Industry Authority (SIA) licence is favorable but not mandatory.
• Excellent communication and interpersonal skills.
• Confident, calm, and professional demeanor.
• Proactive decision-making capabilities.
• Strong commitment to customer safety and service excellence.

Additional Information

• Applicants must provide a five-year work history verifiable within the UK.

Benefits and Perks

• Hourly pay of £13.58 with guaranteed 40+ hours weekly.
• 20% employee discount following a qualifying period.
• Company-funded renewal of SIA licences.
• Access to Share Incentive Plan and Save As You Earn schemes.
• Participation in Cycle to Work and Childcare Voucher programs.
• Life assurance offering a minimum £10,000 cover or equivalent annual salary.
• Recognition programs such as Mitie Stars with monthly and annual cash prizes.
• Opportunity for personal and career development through various training resources.
• Virtual GP service available for employees and their households.
• Financial wellbeing support via Salary Finance, including early access to earned pay and competitive loans.
• Flexible benefits platform allowing customization including dental insurance, dining cards, technology purchases, and more.
• High street discounts through the MiDeals platform.
• Support for diversity and reasonable adjustments throughout recruitment.

About Mitie

Headquartered in the UK with 84,000 employees worldwide, Mitie is a leading facilities management and professional services company serving clients from banks to hospitals and schools.