Scheduling Coordinator - 1 Year Contract

About Dovida Ireland

Dovida operates internationally across six nations, delivering nine million hours of care annually. In Ireland, it maintains a network of 25 offices with 350 key staff managing 4,000 professional caregivers who assist 7,000 clients throughout urban and rural areas, upholding its 'Circle of Care' philosophy to support individualized care.

Role Expectations

• Exhibit outstanding verbal and written communication abilities along with active listening skills.
• Effectively prioritize and organize tasks on daily, quarterly, monthly, and yearly schedules.
• Maintain discretion, honesty, and fairness in line with company policies and ethical standards.
• Build and sustain positive relationships with office team members, clients, and caregivers.
• Display proficiency in Microsoft Word and Excel along with general computer literacy.
• Present and behave in a professional manner suitable for an office environment.

Key Duties

• Manage scheduling and staffing requirements, including shift rostering.
• Oversee, intervene when necessary, and log concerns raised by clients and caregivers.
• Foster strong, productive relationships with caregivers and clients.
• Promote open communication between caregivers, clients, and the office team.
• Use the proprietary CRM software, People Planner, to coordinate and update client service schedules.
• Maintain accurate records of clients and caregivers, including logging caregiver work hours in People Planner.
• Swiftly and effectively address emergency situations.
• Handle incoming calls with professionalism, friendliness, and knowledge.
• Participate in scheduling and rota-related meetings as required.
• Carry out additional tasks as assigned by management.

Compensation and Benefits

• Competitive salary package.
• Bonus incentives linked to office performance milestones.
• Provision of laptops for work use.
• Paid annual leave entitlement.
• Opportunities for career progression.
• Continuous training and developmental support.
• Supportive work-life balance policies.

Additional Information

Dovida is devoted to equal opportunity employment and will provide reasonable accommodations during recruitment and selection. Applicants requiring adjustments should communicate their needs for support. Personal data is managed in accordance with Dovida's Candidate and Referee Privacy Statement.