Salesforce Administrator

About the Role

This position involves partnering closely with a globally recognized client known for their dedication to innovation, excellence, and outstanding value delivery. As an IT consulting ally, the employer supports the client’s strategic business growth and transformation by supplying top-tier talent. The role title is Salesforce Administrator focusing on Production Support and Configuration, based in Abu Dhabi, requiring immediate joining and a minimum of 3 years experience.

Key Responsibilities

• Manage user onboarding and offboarding, handle access requests, and maintain profiles and permission sets.
• Configure queues, public groups, assignment rules, and case-routing mechanisms.
• Create and maintain reports, dashboards, list views, email templates, and perform minor configuration adjustments.
• Implement controlled configuration changes and correct operational data issues.
• Perform initial analysis and triage of production incidents and escalate issues involving coding.
• Coordinate UAT activities, validate deployments, support release processes, and provide user training.

Required Skills and Experience

• At least 4 years experience administering Salesforce, preferably with expertise in Service Cloud.
• Comprehensive understanding of profiles, permission sets, roles, and sharing rules.
• Proven experience with case routing, queues, assignment rules, and escalation procedures.
• Proficient in designing reports and dashboards tailored for operational stakeholders.
• Hands-on experience supporting UAT and production deployments.
• Excellent communication abilities; comfortable serving as the frontline contact for end users.
• Preferred but not mandatory: Dedicated experience in production support or business-as-usual operations rather than solely projects.
• Preferred familiarity with ITSM/ticketing systems and foundational Flow troubleshooting.
• Salesforce Administrator Certification / ADM 201 is required; Advanced Administrator Certification is a plus.