Sales Development Representative - French Speaker

About OpenTable

OpenTable, a part of Booking Holdings, Inc., is a globally recognized leader in restaurant technology, connecting millions of diners with over 60,000 restaurant partners across more than 25 years of experience. Our innovative front-of-house management and online reservation services empower restaurants to enhance operational focus on their teams and guests, while diners find the perfect venue for every occasion.

Role Overview

Located in London with a hybrid working model that includes two in-office days per week, the Sales Development Representative (French Speaking) will join a dedicated global team focused on increasing restaurants' revenue potential. This role involves generating qualified sales leads, conducting proactive outreach, and supporting the sales process to enable restaurants' sustained success and customer satisfaction.

Key Responsibilities

• Generate quality sales leads and pursue outbound prospecting via phone to arrange meetings for regional Account Executives.
• Execute targeted lead generation campaigns developed alongside the Restaurant Marketing team.
• Create and send persuasive sales communications through direct mail and email marketing to prospective restaurant partners.
• Ensure smooth lead transfer to Account Executives and respond promptly to inquiries to maintain superior customer service.
• Keep comprehensive records of sales activities and provide detailed reports to management punctually.
• Contribute to market research, participate in sales initiatives, and attend regional trade events which may require occasional travel.

Required Qualifications

• Professional fluency in both French and English across speaking, reading, and writing.
• At least one year of experience in a telesales or call center role with a proven history of surpassing targets.
• A strong customer-oriented approach with skills to build trust, resolve business needs, and promote customer success.
• Exceptional teamwork abilities, valuing shared goals and cooperation over individual agendas.
• Adaptability to communicate and collaborate effectively across multiple time zones within a global team.

Preferred Qualifications

• Creativity and innovation in sales problem-solving and performance enhancement.
• Open to adopting new methods and technologies, willing to take calculated risks to overcome challenges.
• Commitment to ongoing self-improvement through training and development.
• Ability to effectively incorporate constructive feedback to refine processes and service quality.

Work Environment and Flexibility

OpenTable cultivates a global, dynamic workplace that respects local regulations and accommodates international collaboration. The role involves interacting beyond normal business hours as needed to support cross-time-zone communication with colleagues and clients.

Inclusion and Support

We strive to create an inclusive culture where all employees feel valued and empowered. Reasonable accommodations during recruitment or the job are supported upon request.

Employee Benefits and Perks

• Five weeks of paid vacation annually
• Birthday leave
• Paid volunteer time off
• Parental leave with pay
• Private health and dental insurance coverage
• Contributions to pension plans
• Remote work allowed up to 20 days per year
• Emphasis on mental health and wellness via company-sponsored therapy and Headspace subscription
• Annual company-wide week off for rejuvenation
• Career growth support including Development Dollars, leadership programs, and e-learning resources
• Travel discounts and membership in Employee Resource Groups
• Income protection and life insurance
• Employee Assistance Program offering 24/7 GP access and free legal advice
• Discounted gym memberships, Bike2Work scheme, and season ticket loans
• Regular social events and weekly happy hours
• Complimentary lunch twice weekly