Rostering Clerk

About the Role

dnata Airport Services Australia offers ground handling services to airlines and airport operators internationally, including ground handling, cargo, travel, and flight catering. We are seeking a dedicated individual to join our rostering team within the Sydney Passenger Services Operation. This role collaborates closely with the Passenger Service Department to ensure shift manpower requirements are met efficiently.

Key Responsibilities

• Gathering aircraft load details and generating rosters or worksheets aligned with airline Service Level Agreements (SLAs).
• Managing annual leave requests effectively.
• Assigning rostering patterns and developing new rosters in line with Enterprise Bargaining Agreement (EBA) conditions.
• Updating and responding to all schedule changes promptly.
• Preparing accurate worksheets for use by Shift Duty Supervisors (SDS).
• Being open to training and adapting to newly implemented business systems.
• Proactively coordinating staff allocation for training purposes.
• Maintaining strict confidentiality regarding staff and business information.
• Working within assigned budgets and producing detailed analytic reports.
• Ensuring compliance with EBA, labour laws, and relevant statutory requirements.
• Managing stakeholder relationships to maintain compliance and meet budget goals.

Candidate Profile and Selection Criteria

• Previous experience in rostering roles is essential.
• Comprehensive knowledge of business operations including understanding SLAs and interpreting Enterprise Agreements.
• Proficiency in MS Word and Excel.
• Strong written and oral communication abilities.
• Proactive attitude with effective prioritization skills.
• Capability to function well within a small team environment.
• Excellent time management skills and ability to work independently while following established procedures.
• High attention to detail and ability to handle time-sensitive, evolving situations.
• Strong alignment with dnata’s business values and directions.