Retail Senior Shift Leader

About the Role

Join Krispy Kreme UK's largest store in Ireland as a Senior Shift Leader based in Blanchardstown, offering an exciting blend of dine-in, drive-thru, and the famous Hot Light experience. Located in the Blanchardstown Centre retail park near Dublin, supported by excellent transport links and ample free parking, this role places you at the heart of a vibrant team dedicated to delivering exceptional customer service.

Key Responsibilities

• Lead and develop multiple teams by coaching Shift Leaders and Team Members to achieve peak performance and foster a productive, confident workforce.
• Manage staffing through creating rotas and people planning to ensure optimal coverage aligned with business needs while controlling labor costs.
• Oversee stock and ordering processes to maintain smooth operations by managing inventory availability and minimizing waste.
• Analyze Profit and Loss statements to understand business performance drivers and implement strategic decisions regarding sales, labor, waste, and controllable expenses.
• Drive key performance indicators (KPIs) and operational results across three stores—primarily in Dublin with leadership support provided in two additional locations.
• Coach other Shift Leaders by sharing best practices and strengthening leadership capabilities within the team.
• Champion a superior customer experience that aligns with Krispy Kreme’s brand values, ensuring guests enjoy memorable visits.
• Maintain high operational standards including safety, cleanliness, organization, and brand consistency.
• Demonstrate hands-on leadership by actively participating in daily store activities including customer service and product handling.

Candidate Profile

• Proven experience in supervisory or management roles within retail, hospitality, coffee shops, quick service restaurants, or similar fast-paced customer environments.
• Strong leadership skills with ability to motivate teams, deliver high performance, and uphold operational standards.
• Competence in daily operational management including rota creation, labor planning, stock control, and waste reduction.
• Good commercial acumen with a clear understanding of the impact of decisions on sales, costs, and profitability.
• Comfort with analyzing KPIs and P&L data to identify improvement areas and implement effective measures.
• Adept at balancing customer satisfaction, staff management, and business performance.
• Flexible and adaptive with the capability to lead across multiple locations, building relationships quickly and taking ownership of diverse challenges.
• Energetic, positive, and resilient mindset to thrive in a dynamic, multi-site retail setting.
• Willingness and ability to travel between shops as needed.

Why Work Here

• Join a warm, inclusive, and collaborative team culture that values your input and development.
• Receive paid training from day one with ongoing learning and development prospects.
• Opportunities for career advancement across a growing business.
• Enjoy employee discounts, holiday pay, health and wellbeing support, and formal recognition for your contributions.
• Uniform provided and always indulge in delicious Krispy Kreme doughnuts on the job.

Additional Information

Working Hours: Monday to Saturday from 07:00 to midnight; Sunday from 08:00 to midnight.

Location: Based primarily at the Blanchardstown Centre retail park, with required travel to two other local shops.

Salary: €16.00 per hour.

About Krispy Kreme

Krispy Kreme champions diversity, offering a workplace where personal interests and backgrounds are celebrated. Known worldwide for freshly handmade doughnuts crafted daily, the company also commits to environmental sustainability and social responsibility in all business practices.