Retail Assistant

About The Salvation Army Australia

The Salvation Army is a widely respected Christian organization in Australia recognized for its commitment to transforming lives and communities. With a presence during critical times of individual hardships and national tragedies, it provides consistent support, safety, community engagement, and various opportunities.

Role Overview

We are seeking a customer-centered Retail Assistant passionate about supporting daily retail operations including Family Stores, warehouses, and aligned with the organization's mission. Reporting to the Area Manager, this casual position operates within the Noosa region covering the Sunshine Coast. Remuneration and employment conditions adhere to the General Retail Award Level 3.

Key Responsibilities

• Deliver outstanding customer service to donors and shoppers, providing assistance across stores and collection points as needed.
• Handle donation processing and ensure that shop floors are adequately stocked and priced correctly.
• Perform opening and closing procedures for the store as per established protocols.
• Follow secure cash handling and banking procedures responsibly.
• Support the planning and implementation of store promotional events and activities.

Candidate Requirements

• Proven experience in customer service within a retail setting, demonstrating ability to collaborate and work within a team.
• Prior supervision experience in retail or related environments is highly desirable.
• Effective verbal and written communication skills with the ability to interact with diverse individuals.
• Strong prioritization and time management skills to handle multiple responsibilities.
• Valid driver’s license and access to a reliable vehicle.
• Awareness and practical application of workplace health and safety standards.
• Physical fitness to perform the demands of the role.

Employee Benefits

• Flexible working schedules tailored to employee needs.
• Access to Employee Assistance Programs along with health and wellness initiatives.
• Dedicated support for Aboriginal and Torres Strait Islander employees including pastoral care, cultural events, and up to 10 days of ceremonial leave.
• Continued training opportunities to enhance skills and job performance.
• The chance to contribute to meaningful work that positively impacts communities and society.

Additional Information

This role requires successful completion of background checks, including a Working with Children Check for child-facing roles and a Nationally Coordinated Criminal History Check for all candidates. The Salvation Army values integrity, compassion, respect, diversity, and teamwork, promoting inclusive and equal opportunity employment. Applications close once a suitable candidate is found, and the organization strongly encourages applications from Aboriginal and Torres Strait Islander peoples.