Reservations Manager

About Carton House

Carton House is a prestigious five-star resort and the first and only member of the Fairmont Hotel collection in Ireland. The resort promotes an inclusive, fair, and growth-oriented workplace dedicated to delivering exemplary guest service and creating memorable experiences.

Position Overview

We are seeking an experienced Reservations Manager to lead our Reservations team. This role involves managing all aspects of the reservation process, optimizing sales and occupancy levels, and fostering a high-performance team environment.

Key Responsibilities

• Lead and supervise the Reservations team to uphold exceptional five-star service standards.
• Manage all room bookings, allocations, and guest requests with precision and efficiency.
• Maximize occupancy and revenue through effective booking oversight.
• Provide training, coaching, and development to team members to ensure outstanding performance.
• Work collaboratively with the Front Office, Sales, and Revenue departments for smooth operational integration.
• Address guest inquiries and booking issues promptly and professionally.
• Monitor reservation activities, prepare performance reports, and analyze booking trends to inform business strategies.

Candidate Requirements

• Experience in a luxury 4 or 5-star hotel setting.
• Proven leadership and team management capabilities.
• A passionate, energetic, and customer-oriented approach.
• Familiarity with Opera reservation software.
• Exceptional attention to detail.
• Strong verbal and written communication, negotiation, and email management skills.
• Ability to thrive under pressure and meet deadlines.
• Good understanding of sales and revenue management principles.
• Proficiency in spoken English.

Employee Benefits

• Collaborative team environment with a strong emphasis on teamwork.
• Access to an Employee Assistance Programme.
• Refer-a-friend bonus scheme.
• Additional annual leave entitlement based on continuous service.
• Employee benefit card providing discounts at Accor Hotels worldwide.
• Opportunities for learning and career development.
• Provision of meals and uniforms.
• Complimentary parking facilities.
• Regular team-building and social events, supported by an Awards and Recognition program.
• Comprehensive training offered both on-the-job and via internal and external seminars.

Data Retention Notice

All applications and CVs submitted will be retained for 12 months. Applicants wishing to have their data removed following the recruitment process should specify this at the time of application.