Reservations Agent

About the Role

The Maryborough Hotel seeks a dedicated and enthusiastic Reservations Agent to join their team on a full-time basis, working five days per week within a seven-day schedule. This role is integral to ensuring a seamless guest experience from booking through to arrival, including managing wedding room bookings.

Key Responsibilities

• Handle reservations through telephone, email, and third-party booking channels.
• Manage new reservations, modifications, cancellations, and special guest requests efficiently.
• Send booking confirmations and respond promptly to guest inquiries.
• Drive room revenue by applying effective sales and upselling strategies.
• Monitor daily arrivals and departures, occupancy rates, and forecast data.
• Coordinate with VIP and returning guests to provide tailored experiences.
• Assist in onboarding, training, and development of new team members.

Candidate Profile

• Proven experience in hotel reservations roles.
• Proficiency with Hotsoft booking software is required.
• Fluency in both written and spoken English.
• Strong administrative capabilities and computer literacy.
• Excellent communication and interpersonal skills.
• Ability to maintain composure and organization in busy environments.
• Approach work with positivity, professionalism, and attention to detail.
• Genuine enthusiasm for hospitality and guest satisfaction.

Benefits and Perks

• Competitive salary package.
• Opportunities for professional training and advancement.
• Complimentary staff parking on site.
• Discounted rooms available for family and friends.
• Become part of a friendly and professional hospitality team.