- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- Hybrid
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are looking for a driven and client-focused Renewal Sales Specialist to join our team in Cork. In this position, you will oversee the entire renewal process for existing clients, striving to maximize retention, enhance satisfaction, and discover upsell prospects. You will serve as a trusted consultant, helping clients navigate their contract renewals and highlighting opportunities to add value.
As part of NetApp's hybrid work policy, attendance at the Cork City Office at least three times weekly is required.
Key Responsibilities
- Manage the full lifecycle of support service contract renewals ensuring timely and accurate completion.
- Collaborate closely with quoting experts to guarantee the precision and quality of renewal estimates.
- Maintain and enhance on-time renewal rates (OTRR) and in-quarter renewal rates (IQRR) while enforcing discount guidelines.
- Proactively interact with partners and customers to grasp needs, resolve issues, and communicate the value of our service offerings clearly.
- Act as a subject matter expert on support products, policies, and compliance for partners and internal teams.
- Build and sustain strong partnerships with sales, pre-sales, customer success, and account teams to ensure a smooth renewal procedure.
- Lead scheduled planning discussions with account stakeholders to anticipate customer intentions ahead of renewal periods.
- Promptly address and solve queries or escalated issues from customers and partners related to renewals with strong problem-solving abilities.
Candidate Profile
- Possess 3 to 5 years of experience in roles involving direct customer interaction or customer service.
- Background working within sales-driven environments.
- Proficiency in Italian or French at a C1 level or higher is desirable.
- Experience with CRM platforms such as Salesforce and Microsoft Office suite.
- Strong willingness to learn new technologies, remain curious, and contribute innovative ideas for improvement and simplification.
- Meticulous attention to detail coupled with excellent organizational skills.
- Proactive with a customer-centered mindset.
Work Culture and Values
NetApp supports a hybrid working style fostering connectivity, teamwork, and cultural strength. Most roles entail some in-office presence as outlined during hiring.
We uphold equal employment opportunities, strictly prohibiting discrimination on various protected grounds including age, race, gender identity, and more.
NetApp stands as a reliable partner enabling businesses to harness data effectively across multiple cloud platforms including Google Cloud, AWS, and Microsoft Azure.
Our environment celebrates creative thinkers, pioneers, and problem solvers, rewarding initiative, impact, accountability, and supporting work-life balance.
Application Process
Applications are reviewed exclusively through our official company website to ensure fairness and efficiency. Direct emails to staff members will not affect the evaluation.
AI Usage Disclosure
Some recruitment stages may involve AI technology to assist in candidate evaluation, complementing human judgment without replacing it.