Relations Executive

Job Overview

We are looking for a proactive and customer-oriented Relationship Executive to enhance and maintain effective relationships with sellers, partners, and customers. This role is critical in ensuring seamless onboarding, resolving concerns efficiently, and fostering long-term satisfaction and growth for our business.

Key Responsibilities

• Develop and nurture strong connections with sellers and customers to facilitate smooth onboarding and ongoing engagement.
• Serve as the main point of contact for addressing queries, issues, and feedback in a timely and professional manner.
• Provide sellers assistance related to product listings, pricing strategies, promotions, and operational support on the company platform.
• Support new seller acquisition by communicating platform advantages and ensuring adherence to company policies.
• Collaborate with internal departments to promptly resolve concerns from sellers and customers.
• Continuously monitor seller performance and satisfaction, suggesting improvements whenever necessary.
• Conduct consistent follow-ups to promote retention and build trust-based relationships.
• Gather feedback from partners to help enhance platform functionality and inform business strategies.
• Participate in sales campaigns and engagement activities to boost participation levels among sellers and customers.
• Prepare regular reports detailing relationship activities, satisfaction metrics, and resolutions of issues.

Qualifications and Skills

• Bachelor’s degree in a relevant discipline.
• Excellent interpersonal and communication abilities in English and Hindi.
• Prior experience in e-commerce is preferred.
• Capability to manage multiple accounts and consistently deliver outstanding service.
• Proficiency with MS Office applications; familiarity with CRM systems is advantageous.