Receptionist

Job Overview

Join Hilton as a Receptionist where you'll embody our core values: hospitality, integrity, leadership, teamwork, accountability, and urgency. This role is essential in delivering an outstanding guest reception experience with a strong focus on service excellence.

Key Responsibilities

• Address guest inquiries promptly and effectively to achieve positive resolutions.
• Manage efficient guest check-in and check-out processes including audit requirements.
• Keep Front Office Manager and Reception Supervisors informed of relevant guest feedback or interdepartmental issues.
• Maintain consistently high standards of customer service.
• Participate in required training programs and support the Night Team's training and growth.
• Possess comprehensive knowledge of hotel room types, rates, packages, and promotions to perform daily duties effectively.
• Promote increased room occupancy through strategic up-selling of hotel services and amenities.
• Accept payments including foreign currencies, credit cards, and cash in compliance with hotel credit policies.
• Adhere strictly to hotel security, fire safety, and health and safety regulations.
• Operate front desk technology and property management systems following established procedures.
• Uphold company brand standards in all operations and guest interactions.
• Provide assistance to other departments as needed.