Receptionist / Front Office Executive

Job Overview

We are seeking a Front Office Receptionist to join Hotel Rize Inn on a full-time basis. The role requires a minimum of 1 year experience in hotel front office or reception duties. Candidates must be female and are expected to manage various guest-facing procedures while maintaining professional hospitality standards.

Key Responsibilities

• Warmly welcome and attend to guests with professionalism and friendliness.
• Efficiently conduct guest check-in and check-out processes.
• Manage reservations including bookings, cancellations, and changes.
• Respond to guest queries, requests, and complaints with professionalism.
• Handle communications via telephone and email related to guest services.
• Keep precise documentation and guest records for front office operations.
• Collaborate with housekeeping and other departments to ensure seamless hotel operations.
• Process billing, payments, and basic cash transactions accurately.
• Maintain cleanliness and organization of the front desk area.
• Adhere to hotel policies, procedures, and security protocols.

Candidate Profile

• At least one year of experience as a receptionist or front office executive in a hotel setting.
• Female candidates only.
• Strong communication and interpersonal abilities.
• Pleasant demeanor and professional appearance expected.
• Basic computer skills; familiarity with hotel Property Management Systems (PMS) preferred.
• Capable of handling guests calmly and professionally in diverse situations.
• Good command of English; knowledge of Hindi and Kannada viewed as benefits.
• Availability to work in shifts as required.
• Responsible, punctual, customer-focused, and well-groomed.

Compensation and Benefits

• Monthly salary ranging from ₹18,000 to ₹22,000 based on experience and skills.
• Performance-based incentives up to ₹5,000 monthly.
• Food and accommodation are candidates' own responsibility.
• Full-time employment.