Pool & Beach Supervisor

Company Overview

Banana Island Resort Doha By Anantara, part of the worldwide luxury brand Anantara Hotels & Resorts, is grounded in Thai heritage and renowned for genuine hospitality. Established in 2001, the brand spans multiple striking locations offering exceptional guest experiences rooted in freedom, movement, and harmony.

Role Overview

The Pool & Beach Supervisor is charged with managing day-to-day operations of the resort’s swimming pool and beach facilities. This role ensures impeccable cleanliness, safety, and guest satisfaction while leading a team of attendants and lifeguards. The supervisor also coordinates with various departments to deliver seamless services and maintain high standards.

Key Duties

• Oversee daily activities around the pool and beach areas to maintain operational excellence.
• Lead, inspire, and train pool and beach staff including lifeguards, monitoring their performance continuously.
• Keep all pool and beach environments tidy, safe, and visually appealing at all times.
• Regularly inspect all related facilities such as sun loungers, umbrellas, cabanas, showers, and changing rooms.
• Ensure proper upkeep, storage, and safe use of all pool and beach equipment.
• Monitor and test pool water quality adhering strictly to hotel and regulatory standards.
• Maintain continuous lifeguard coverage and enforce safety protocols throughout operational hours.
• Oversee guest conduct to prevent unsafe activities and intervene when necessary.
• Enforce compliance with all safety, emergency, hygiene, and operating guidelines.
• Welcome guests and provide information regarding pool and beach amenities and services.
• Assist guests with their needs including allocation of sun loungers, towels, umbrellas, and cabanas.
• Address and resolve guest inquiries and complaints professionally and promptly.
• Work collaboratively with Housekeeping, Engineering, Security, and Recreation teams to ensure smooth operations.
• Report maintenance concerns, equipment faults, or safety hazards immediately to appropriate departments.
• Manage inventory levels of towels, amenities, cleaning supplies, and operational gear, reporting shortages or damages.
• Conduct daily briefings to communicate updates and operational priorities to team members.
• Prepare staff schedules and assign duties in accordance with operational demands.
• Execute correct opening and closing protocols for pool and beach zones.
• Keep detailed records of water testing, incidents, maintenance, lost and found, and other relevant activities.
• Document and report any incidents or accidents following hotel procedures immediately.
• Collaborate with Security during emergencies to ensure guest and staff safety.