Pilates Studio Manager

Work Schedule and Location

The role requires working from 9 AM to 7 PM, Monday through Saturday, based in Chembur, Mumbai.

Client Interaction & Communication Management

You will serve as the main contact for clients via the official WhatsApp business account, responding to inquiries, dispatching class schedules, and advising clients on appropriate package options. Managing daily communications including session confirmations, schedule changes, cancellation policies, and waitlists will be essential. You'll need to monitor client attendance, package expirations, and renewal dates, actively engaging to promote high client retention. Addressing client feedback and special requests courteously and professionally is also key.

Social Media and Lead Conversion

You are expected to oversee the studio's Instagram direct messages and comments daily, responding promptly. Converting social media leads into trial bookings by educating clients on class formats, evaluating fitness goals, and processing payments are critical. Additionally, you will assist in creating behind-the-scenes content and updates to Instagram Stories featuring client progress and trainer highlights. Maintaining a lead tracking system via CRM or spreadsheets for follow-up with potential clients is required.

Studio Management and Front Desk Operations

Daily management of opening and closing activities ensuring the studio remains spotless, organized, and ready for sessions is necessary. Supervision of housekeeping to maintain cleanliness of equipment, washrooms, and the refreshment bar is expected. Inventory management includes tracking and restocking merchandise, cleaning supplies, and studio amenities. Ensuring all equipment like Reformers, Towers, props, audio systems, and air conditioning is operational and logging maintenance issues promptly is part of the responsibilities.

Scheduling & Coordination

Handling daily and weekly class schedules across group sessions, private lessons, and specialty classes falls under your remit. Coordinating trainer availability, substitutions, and preventing schedule conflicts is essential. Greeting clients on arrival, introducing newcomers to instructors, and ensuring session punctuality are part of studio flow maintenance.

Billing and Administrative Duties

You will generate and send payment links via UPI, cards, and net banking and manage onsite card payments. Issuing invoices, recording daily collections, and updating client attendance and payment logs are expected. Preparing operational reports weekly and monthly on memberships, trial conversions, studio usage, and renewals is also required.