Phone Sales Agent - Restock

Role Overview

We are looking for an enthusiastic and committed Phone Sales Agent to become part of our Restock team. The core responsibility is to engage with existing customers who are running low on products they trust, facilitating their reorder before supplies run out.

Key Responsibilities

• Contact customers through phone calls, texts, and emails to encourage timely reorders of products they use regularly.
• Manage a dedicated queue of reorder opportunities daily, adhering to a defined schedule for calls and follow-ups.
• Review and analyze customers’ previous purchase history and current order information for personalized interaction.
• Advise appropriate products and quantities tailored to individual customer routines.
• Suggest complementary items to augment customer orders and increase order value.
• Follow up diligently and professionally via phone, SMS, and email to maintain customer engagement and convert sales.
• Establish a rapport with repeat buyers, ensuring they anticipate your communications positively.
• Keep precise records of all customer contacts and sales activities using the company CRM system.
• Consistently achieve or surpass individual sales goals weekly and monthly.

Candidate Profile

• Strong self-drive and dedication to achieving sales targets.
• Comfortable and efficient with manual dialing and lead engagement.
• Excellent communication abilities across phone, email, and text platforms.
• Experienced with CRM and order management systems, maintaining meticulous customer data.
• A consultative mindset, aiming to listen attentively before promoting products.
• Positive outlook with a genuine passion for sales.
• Independent worker with resilience to handle objections professionally.
• Able to flourish in a fast-moving and dynamic work setting.
• Previous experience in telesales or telemarketing is advantageous but not mandatory.

Technical Requirements

• Reliable internet connection with speeds of 50+ Mbps upload and download, supporting voice, video calls, and data transfer smoothly, validated with an Octane speed of 20,000 or more.
• Backup solutions for power outages and internet disruptions.
• Fast, dependable laptop or desktop equipped with a functional camera and noise-cancelling headset.
• Availability to remain connected via Zoom with the team throughout working hours.

Compensation and Benefits

• Base salary with additional commission of at least 4% on sales revenue net of refunds, increasing with higher performance tiers.
• No cap on earning potential.
• Regular bonuses based on weekly and monthly achievements, such as highest average order value, top weekly sales, quality assurance excellence, and perfect attendance.

Work Schedule

• Full-time engagement averaging 35 to 45 hours weekly.
• Working hours vary within 9:00 AM to 7:00 PM Central Time.
• Weekend availability is required.

About the Company

Our company develops premium wellness products including anti-aging serums, immune support supplements, and educational courses, formulated by a leading anti-aging medical expert in the United States. We operate entirely remotely with a commitment to fast-paced growth, collaboration, and a culture that celebrates successes and learns from failures. Many employees have developed long-term careers here, enhancing their skills and making meaningful impacts.

Company Values

• Focus on what customers respond positively to.
• Resourcefulness and adaptability (“Scrappy”).
• Continuous improvement (“Kaizen”).
• Reliability and follow-through.
• Genuine care for people and outcomes.
• Winning collaboratively and supporting others’ success.