People Operations Executive

Role Overview

As a People Operations Executive, you will be pivotal in delivering comprehensive employee lifecycle services daily. Your focus will be on responding promptly to employee requests and managing People transactions accurately, adhering to our company's policies, procedures, and service benchmarks. Alongside executing employee lifecycle tasks, you will detect inconsistencies and operational challenges, collaborating with relevant stakeholders to resolve them, ensuring operational excellence, and enhancing People Operations processes.

Key Responsibilities

• Oversee employee inquiries through the People & Culture Helpdesk, ensuring tickets are properly categorized, addressed, delegated, or escalated within set timelines.
• Provide responses to standard employee questions about People Operations protocols, documentation, benefits, and policies.
• Facilitate pre-boarding activities for new employees by gathering and confirming necessary employee data and documents.
• Clearly communicate administrative procedures and offer guidance to upcoming hires prior to their start date.
• Coordinate immigration-related processes such as visa, QID, work permits, sponsorships, involving employees, Public Relations Officers, and internal teams under supervisor guidance.
• Maintain updated records of immigration documentation, renewal dates, expiry, and pending requirements for timely compliance.
• Handle requests for employment verification letters, certificates, and other official documents, preparing these using approved templates and workflows.
• Ensure accuracy in operational trackers, employee records, and related data to support audits and reporting necessities.
• Identify repetitive employee requests, transactional mistakes, procedural gaps, and bottlenecks to propose improvements to leadership.

Required Qualifications and Skills

• Bachelor's degree in Human Resources, Business Administration, or closely related disciplines.
• Proven experience in supporting various phases of the employee lifecycle, encompassing onboarding, employee records, benefits management, documentation, and offboarding.
• Practical knowledge of Qatar's employment administration protocols, including QID, work permits, sponsorship coordination, and liaison with PRO teams.
• Familiarity with Human Resource Information Systems (HRIS) and managing employee data and documentation.
• Strong organizational capability, problem-solving aptitude, and excellent stakeholder coordination skills.

Preferred Attributes

• Customer-oriented with effective communication skills.
• Trustworthy and discreet handling of sensitive employee information.
• Ability to juggle multiple priorities and requests efficiently within a dynamic setting.

About Snoonu

Snoonu is a pioneering Qatari Super App transforming everyday experiences via rapid delivery, shopping, and more, powered by cutting-edge technology and a diverse global team dedicated to simplifying life.

Company Mission and Values

We aspire to become Qatar's foremost Ultra App, driving innovation and community progress beyond existing limits. Our mission is to revolutionize lifestyles through technology connecting individuals to limitless opportunities.

• Customer focus: Prioritizing our users above all.
• Integrity: Upholding honesty and trustworthiness in all actions.
• Curiosity and creativity: Continuously innovating for a positive impact.
• Leadership and ownership: Demonstrating responsibility and inspiring change.
• Efficiency: Achieving more by working smarter.
• Teamwork: Fostering collaboration and strength through unity.
• Execution: Delivering on ideas and plans while embracing challenges.

Perks and Workplace Culture

• Collaborate with a global team bringing diverse perspectives.
• Access to learning budgets, courses, and tools for professional growth.
• Enjoy autonomy over tasks and career trajectory.
• Flexible vacation and wellness policies to promote well-being.
• Agile methodologies integrated across all departments.
• Recognition as a Great Place to Work®, emphasizing a people-first culture.
• ISO certifications reflecting commitment to quality and safety standards.
• Community engagement and sustainable business practices through CSR and eco-conscious initiatives.
• A diverse and inclusive work environment welcoming all backgrounds to thrive.

Join Us

If you are ready to contribute your skills to a dynamic team driving impactful change and sharing your voice in a supportive environment, we encourage you to apply and be part of our future-building journey.