Payment Operations Specialist - Global Processing

Company Overview

Wise is an international technology firm committed to revolutionizing the movement and management of money worldwide. Their goal is to minimize fees, maximize convenience, and accelerate service speed. Whether transferring money internationally, spending abroad, or handling cross-border payments, Wise aims to simplify these processes and reduce costs.

Role Overview

The Payment Operations Specialist within the Global Processing team plays an essential role to accelerate the receipt of funds worldwide for customers. This position is embedded in one of Europe's rapidly expanding companies, offering a chance to impact millions of users globally and learn about how various currencies function across international markets.

Responsibilities

• Efficiently executing daily payment processing duties with consistent accuracy.
• Meeting individual and team service-level agreements (SLAs) and key performance indicators (KPIs) to support smooth payment operations.
• Identifying complex or domain-specific issues and escalating them to Regional Payment Operations teams while ensuring clear and timely communication with relevant stakeholders.
• Following established operational procedures and maintaining awareness of critical updates.

Candidate Profile

• Exceptional attention to detail and accuracy.
• Meticulous and precise in task completion.
• Driven to achieve SLAs and team-oriented performance targets.
• Strong customer focus with an uncompromising approach to customer service quality.
• Clear, honest communication skills with the ability to suggest improvements.
• Curious and adaptable mindset, with enthusiasm for leveraging AI-powered tools to enhance work processes.
• Welcoming of constructive feedback, valuing open team collaboration and idea sharing.
• Proactive and cooperative approach to teamwork.
• Flexible to work varied hours, including occasional weekends and holidays, to meet the needs of a global customer base.

Additional Information

Wise is dedicated to fostering a diverse, equitable, and inclusive workforce, celebrating an international team culture free from bias and prejudice. The company empowers every member to feel respected and supported in their career progression while contributing meaningfully towards their mission.