Patient Services Assistant Level 2 - Intensive Care Unit

About the Role

The Patient Services Assistant (PSA) Level 2 in the Intensive Care Unit is tasked with maintaining superior standards of hygiene and cleanliness throughout the ward and patient areas. The PSA plays a vital role within the hospital team by supporting clinical and nursing staff through five main functional areas: Cleaning & Housekeeping, Food & Beverage, Transport & Couriering, Ward Support, and Patient Support.

Key Responsibilities

• Ensure environmental cleanliness and housekeeping standards are consistently met across wards, patient zones, and other hospital spaces to comply with infection control protocols.
• Support patients by assisting with mobility, including lifting, positioning, and transporting patients within the hospital premises.
• Provide ward assistance by restocking necessary supplies, managing linens and waste, verifying equipment condition such as oxygen cylinders, and maintaining the ward's readiness for daily operations.
• Deliver food and beverage services, including meal delivery, verifying food orders, and restocking pantry and refrigeration areas.
• Safely transport patients, specimens, equipment, and clinical items between wards and departments as required.
• Promote a safe and cooperative work environment by actively participating in emergency situations, adhering to safety protocols and information management policies, and collaborating effectively within a multidisciplinary team.

Essential Requirements

• Possession of a Certificate III in Health Services Assistance.
• Valid Food Handlers Certificate.
• Strong service orientation with meticulous attention to procedures and detail.
• Effective time management capabilities.
• Professional personal appearance and hygiene, as well as proficient reading and writing skills in English.
• Physical capacity to lift, push, and move heavy objects and walk considerable distances during daily responsibilities.

Additional Information

Barwon Health emphasizes official communication solely via email and will not engage through unconventional means such as text messaging. All appointments are contingent upon satisfactory police clearance, immunization status verification, and a Working with Children Check where applicable. Applicants needing accommodations during recruitment may contact the organization directly.

Employee Benefits

• High-quality working conditions alongside strong job fulfillment.
• Access to a dynamic staff wellbeing program and a 24/7 Employee Assistance Program.
• Comprehensive professional development opportunities.
• Attractive salary packaging options including capped living expenses ($9,010) and meals/entertainment ($2,650).

Diversity and Inclusion

Barwon Health embraces inclusivity, valuing diverse backgrounds including gender, sexual orientation, culture, faith, ability, family structure, and identity. It encourages applications from Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally and linguistically diverse communities, and the LGBTIQA+ community.

Child Safety Commitment

The organization is committed to the wellbeing and safety of all children and young people in line with Victorian Government’s Child Safe Standards.

Application Details

Applicants should submit a resume with a tailored cover letter addressing how their experience aligns with the role's requirements. Resumes will not be accepted via email. Internal applicants should apply through the official employee portal. Recruitment agencies are not accepted. Early applications are encouraged as shortlisting may begin before the closing date, September 4, 2026.