Passenger Information Controller

Position Overview

The Passenger Information Controller plays a vital part in the smooth functioning and upkeep of passenger train services. This role involves monitoring and managing crucial information tied to train operations to ensure compliance, operational efficiency, and outstanding service standards.

Key Responsibilities

• Develop and maintain a reliable system for gathering, organizing, and storing operational data such as schedules, maintenance logs, incident reports, and compliance documents.
• Ensure accurate and timely entry of critical data into designated databases and systems.
• Communicate updates promptly regarding service status, including readiness and any disruptions, to passengers, internal teams, and external partners.
• Act as a primary contact to coordinate transportation alternatives during service interruptions with all stakeholders involved.
• Maintain continuous communication channels with passengers and other stakeholders to manage disruptions proficiently.
• Oversee security functions including the management of CCTV monitoring and collaborate with the relevant team to handle security issues swiftly.
• Partner closely with Customer Service Delivery and Call Center teams to guarantee quick and smooth information sharing.
• Facilitate interdepartmental communication to ensure critical information related to train operations and maintenance is distributed promptly to the appropriate parties.
• Work alongside cross-functional teams to pinpoint areas for process enhancements and automation in managing and controlling information.

Qualifications and Experience

A diploma or equivalent qualification in relevant areas such as information management, business administration, or engineering is desired. Prior experience in information management or customer service within the railway or transportation sectors is advantageous.

Skills and Attributes

• Strong verbal communication abilities in English and Arabic, combined with excellent interpersonal skills.
• Competency in the use of information management software and related tools.
• Ability to collaborate effectively in dynamic, fast-paced environments.
• Analytical thinking with strong problem-solving skills.
• Good organizational skills and the capacity to manage time and prioritize workload efficiently.