Parts Advisor

About the Role

Join TRC Toyota Levin in Wellington as a full-time Parts Advisor, contributing to the growth of automotive services in the Horowhenua area. This dynamic role involves assisting customers in locating and purchasing genuine Toyota vehicle parts while supporting the broader team with service operations when needed.

Key Responsibilities

• Accurately identifying and selecting the correct vehicle parts for customers using online systems.
• Highlighting the advantages of genuine Toyota parts and accessories to customers.
• Maintaining organized, accurate, and up-to-date stock records and ensuring stock cleanliness.
• Engaging effectively with customers both face-to-face and via follow-up phone calls.
• Upholding the importance of customer feedback through the 'Pulse' system.
• Engaging fully with training opportunities to build and broaden skills.
• Eventually acquiring basic knowledge of Service Advisor duties to assist during peak periods.
• Regular working hours from Monday to Friday, 8 am to 5 pm.

Requirements

• Exceptional customer service orientation with a friendly and welcoming demeanor.
• Ability to multitask, prioritize workload, and take initiative in a busy frontline environment.
• Capacity to quickly learn, retain information, and adapt to new knowledge through offered training.
• Strong phone communication skills to efficiently manage customer calls.
• High attention to detail to maintain accurate data and stock levels.
• Competent IT and computer skills with a readiness to learn new systems.
• Excellent communication skills to support multiple busy departments harmoniously.

Additional Information

• Application deadline: 6 September 2026.
• Work location: Wellington-Levin area.
• Full-time position with consistent daytime hours.